Terms and Conditions of Sale and Installation

1. Acceptance of Terms

The Buyer has reviewed the Estimate and understands the quoted products and pricing. By proceeding with the purchase, the Buyer acknowledges and accepts the terms and conditions outlined below. Completing this document does not guarantee that the current product will be held or remain in stock. If the Buyer needs time between receiving the invoice and making the full payment, and wants to secure the product, a deposit must be sent promptly. We also advise giving us a call to confirm stock availability before proceeding.

The Buyer acknowledges and agrees to the terms outlined in this Acknowledgment and certifies that they have also read the terms and conditions published at https://svsolutionsusa.com/terms-and-conditions/, which are incorporated into and apply as part of this agreement.

2. Estimates, Pricing, and Taxes

2.1 Estimate Discrepancy Clause

All estimates are generated by a product specialist based on the information available at the time of quoting. Final invoices are created from these estimates, but may reflect adjustments due to variables such as shipping address changes (affecting sales tax), incorrect quantities or configurations of parts, or changes in packaging requirements (e.g., flight cases or wood crates).

Customer acknowledges that such discrepancies may result in a slight difference in the final invoice total. All terms outlined in the original estimate remain valid and binding unless otherwise revised in writing. Customers will always have the opportunity to review and approve the final invoice prior to making payment.

2.2 Calculated Taxes

If the shipping address provided when completing the estimate differs from the one originally used to calculate tax, the final invoice will reflect an adjusted tax amount accordingly.

3. Payment Terms

3.1 Payment Methods and Timing

100% upfront payment is required before we process and ship any products of an order. For installation costs, we require a minimum of 50% payment upfront, with the remaining balance due upon completion. The remaining 50% installation balance must be paid by Cashier's Check delivered on-site to the technician or by Zelle. Wire transfers and ACH are not accepted for the final installation balance, as funds may not clear in time.

We accept Wire Transfers, ACH, Cashier's Checks, and Zelle as forms of payment.

After payment is processed, we will begin preparing the order. Orders paid via wire transfer or ACH will have shipment or customer pickup scheduling within approximately 3–4 business days after cleared payment. For payments made via Cashier's Check, shipment scheduling occurs approximately 7–9 business days after the check is deposited, assuming the funds clear within that timeframe. SV Solutions cannot guarantee clearance timing, as it depends on the policies and processing times of the issuing and receiving financial institutions, and may extend beyond 7–9 business days. Once shipped, orders typically arrive within 4–7 business days. Please be aware that these shipping times are not guaranteed.

Customers may request expedited service for both shipping and pickup at additional cost:

(a) Expedited Shipping — Customers may request faster transit through services such as Time-Critical service, in which the freight carrier provides a guaranteed delivery date, or a Dedicated Truck, in which a vehicle travels directly from SV Solutions' facility to the customer without making other stops. These services are subject to carrier availability, the nature of the goods, origin and destination, and packaging requirements. Any additional costs for expedited shipping will be quoted separately and are the sole responsibility of the customer. Expedited shipping costs must be paid in full prior to dispatch. Orders requiring expedited shipping may not be paid via Cashier's Check; payment must be made exclusively by same-day wire transfer or Zelle, with cleared funds confirmed before the order is released.

(b) Expedited Pickup — Customers wishing to pick up their order faster than the standard 3–4 business day preparation window must notify SV Solutions in advance. Expedited pickup is subject to internal scheduling, warehouse availability, and operational capacity, and the standard customer pickup fee will be increased accordingly. The additional cost will be quoted on a case-by-case basis. Orders requiring expedited pickup may not be paid via Cashier's Check; payment must be made exclusively by same-day wire transfer or Zelle, with cleared funds confirmed before the order is released.

In all cases, SV Solutions is not responsible for delays in expedited shipping or pickup, as such matters are outside of our control and remain subject to the policies, services, and operational conditions of the freight carriers involved. SV Solutions shall not be financially or otherwise liable to the customer in any way if a shipment does not arrive within the timeframe promised, guaranteed, or estimated by the carrier, including but not limited to refunds of expedited shipping fees, compensation for missed deadlines, or any direct, indirect, incidental, or consequential damages resulting from such delays. SV Solutions does not guarantee that expedited shipping or pickup will be available for every order, destination, or timeframe.

3.2 Financing

Buyer has the option to choose financing as a method of payment through one of the third-party companies we collaborate with. If the customer selects financing through their own company, we will require payments to be made via wire transfer, ACH, or Cashier's Check, as detailed above. The same clearance timing applies: payments made via Cashier's Check are subject to the 7–9 business day clearance window described in Section 3.1, with potential delays based on the policies of the financial institutions involved.

For purchases made through a third-party financing company, refund and return requests must be initiated directly with that third party. Since they were the ones who funded the transaction, they must contact us to begin the process. We are unable to process any refunds or returns directly until we receive confirmation and instructions from them.

Customers are responsible for reviewing and understanding the refund or return policies of their financing provider. We are not responsible for the terms or conditions set by third-party financial institutions.

3.3 Deposits

Deposits are non-refundable. Failure to make full payment within the specified timeframe may result in forfeiture of the deposit and utilization of equipment at the Seller's discretion. Customers who have provided a deposit cannot reduce the number of items on the committed invoice. Changes can only increase the order size, subject to the Seller's discretion and product availability.

3.4 Equipment Hold Policy

Upon receipt of a deposit, the Seller will begin preparing the order. The equipment will be packed, assembled, and moved to our delivery/staging area, where it will remain on hold until the agreed-upon payment and shipment/pickup date. If the Buyer fails to complete full payment by the agreed-upon payment date, a storage fee of $50 per day will apply, beginning the day after the payment due date, and continuing until full payment is received and the order is released for shipment or pickup. Storage fees must be paid in full, in addition to the order balance, before the equipment is released.

3.5 Late Payments and Interest

Any amount not paid when due shall accrue interest at the rate of one percent (1%) per month (twelve percent (12%) per annum), or the maximum rate permitted by applicable law, whichever is less, from the due date until paid in full. This interest is in addition to, and not in lieu of, any storage fees under Section 3.4 and any collection costs recoverable under Part 3 of this Agreement. SV Solutions may apply payments received first to accrued interest, fees, and costs, and then to principal.

3.6 Retention of Title; Security Interest

Title to all equipment sold by SV Solutions shall remain with SV Solutions until the full purchase price, including all applicable fees, taxes, and charges, has been received in cleared funds. Until title passes, the Buyer shall not sell, transfer, pledge, or encumber the equipment. The Buyer hereby grants SV Solutions a purchase-money security interest in all equipment sold and all proceeds thereof until payment in full is received, and authorizes SV Solutions to file any financing statements (including UCC-1 filings) or take any other action reasonably necessary to perfect and protect such security interest. Upon the Buyer's failure to pay when due, SV Solutions may exercise all rights and remedies of a secured party under the Texas Uniform Commercial Code, including repossession of the equipment, without prejudice to any other remedy available at law or in equity.

4. Custom Orders and Non-Stock Items

For custom orders or items not in stock, a 50% deposit is required at the time of placing the order. These items typically take approximately 90–120 days to arrive from the date the deposit is received; however, this timeframe is not guaranteed and may fluctuate due to various conditions.

The remaining 50% balance is due as follows:

• If the items are scheduled to first arrive at our facility, the remaining balance must be paid in full before the order leaves our facility for shipment or pickup.
• If the items ship directly from the factory to the customer (which generally applies to overseas shipments), the remaining balance must be paid in full before the product ships from the factory, regardless of how long the international transit may take.

Deposits for custom or non-stock orders are non-refundable. Custom orders and non-stock items are not eligible for returns, refunds, or credits of any kind.

5. Shipping and Delivery

5.1 Shipping Liability

Flight cases and wood crates are designed to protect LED screens during transit. Minor dents, scratches, or scuffs on the exterior are normal and do not affect the screens' functionality. SV Solutions is not responsible for replacing flight cases or wood crates due to cosmetic damage. In the rare case that a flight case arrives visibly damaged (e.g., cracked open hole) and the LED panels inside may be compromised, SV Solutions will assess the situation and assist in filing an insurance claim only if we coordinated the shipment, and not if it was a customer pickup or a pickup arranged by the customer through a third-party company. Wood crates will not be replaced under any circumstances.

Flight cases or wood crates are included only based on order quantity. Orders that fill 80% or more of a case (e.g., 8+ panels in a 10-panel case or 6 panels in an 8-panel case) will be shipped in a case. Smaller orders may ship in protective boxes. Some accessories, such as hanging bars, may be shipped separately in protective boxes.

Exception: When a customer's order consists of a single case only, the Minimum Order Policy set forth in Section 5.5 shall apply, and the customer must purchase a full case at 100% capacity. Partial single-case orders are not permitted under any circumstances.

SV Solutions books shipments on the Buyer's behalf, provides estimated shipping costs, and ensures the goods are insured. However, once the shipment leaves our facility, full responsibility transfers to the contracted carrier. SV Solutions is not liable for any loss or damage during transit. All shipments booked by us are insured, and in the rare event of a shipping issue, and only if SV Solutions booked the shipment, we will support the Buyer by assisting with claim filing and providing documentation.

Upon delivery, the customer is solely responsible for carefully inspecting the shipment for any damage, missing parts, or missing pallets while the driver is still present, and for documenting any issues on the delivery receipt before the driver signs and departs. Documentation must include photographs and video of the damaged goods, packaging, delivery vehicle, driver's name, and license plate. The customer must retain all packaging materials and damaged items, as they are required for the claim. The customer must not sign the delivery receipt as "received in good condition" if any damage is present. Failure to properly inspect, note damage on the delivery paperwork, and document the condition at the time of receipt may result in denial of the claim by the carrier, for which SV Solutions shall bear no responsibility.

In the event an order arrives damaged and SV Solutions handled the booking of the shipment, the customer must contact SV Solutions immediately to initiate the claim process. If the shipment arrives visibly damaged or in unacceptable condition, the customer has the right to refuse delivery and reject the shipment, provided the refusal is documented on the carrier's delivery paperwork and SV Solutions is notified immediately so the claim process can begin.

SV Solutions shall have no obligation, financial or otherwise, to replace, repair, refund, reship, or compensate the customer for any product that is lost, damaged, destroyed, stolen, delayed, or otherwise affected during shipment, regardless of the cause. The customer acknowledges and agrees that the shipping insurance is the sole and exclusive remedy for any such loss or damage, and that any recovery shall be limited to the proceeds obtained through the insurance claim. SV Solutions' involvement is limited to providing reasonable assistance with documentation and claim filing where SV Solutions booked the shipment. SV Solutions shall not be liable for any direct, indirect, incidental, or consequential damages arising from delays in claim processing, partial recoveries, denied claims, or any shortfall between the insurance payout and the value of the affected goods.

5.2 Customer-Arranged Shipping and Pickup

Customers may choose to arrange their own shipping, send their own driver, or use a preferred carrier and insurance provider. Some exceptions may apply depending on the type of goods, origin, or destination facility. Please consult us in advance if planning to manage your own logistics.

A customer pickup fee applies to all orders where the customer comes in person to pick up the order or arranges their own freight company for pickup. The fee structure is as follows:

• Flat fee of $150 for orders of up to 60 panels of 500x500mm or 600x337.5mm OR up to 20 panels of 960x960mm.
• Orders exceeding these quantities are subject to an increased pickup fee, quoted separately at SV Solutions' sole discretion based on order size and handling requirements.

SV Solutions reserves the right to adjust the pickup fee at any time at its sole discretion.

For customer pickups and shipments arranged through the customer's own freight company, the customer is solely responsible for bringing a vehicle suitable for the size and weight of the equipment, as well as any additional personnel needed for loading and unloading. The customer is also responsible for providing all securing materials, including straps, blankets, padding, or any other items necessary to safely secure the equipment during transport. SV Solutions does not provide securing materials or load-securement services and shall not be responsible for any damage occurring during transit once the equipment leaves our facility.

Upon advance request, SV Solutions can arrange a forklift with an operator to assist with loading the equipment onto the customer's or carrier's vehicle. Forklift assistance must be requested in advance and is subject to availability; if not arranged ahead of time, it may not be available at the time of pickup. When requested, SV Solutions' assistance is strictly limited to placing the equipment onto the vehicle and does not include securing, accommodating, tying down, or otherwise preparing the load for transport.

Once the equipment leaves SV Solutions' facility, full responsibility for the equipment, including its safe transport and arrival, transfers to the customer or the customer's chosen carrier.

5.3 Shipping Quotes

All shipping quotes are based on the information provided at the time of quoting and reflect the minimum requirements specified by the carrier. If any details change, such as indicating that a forklift is available for unloading when one is not, any additional charges incurred due to these discrepancies will be billed after delivery. These charges are issued directly by the carrier and are the responsibility of the recipient.

Once delivery has been scheduled, the recipient must be ready to receive the shipment and ensure the driver is not kept waiting for more than 15 minutes upon arrival. Any delay beyond this 15-minute window may result in detention or wait-time charges from the carrier, which will be billed to the customer once SV Solutions receives the final invoice from the carrier. These charges are issued directly by the carrier and are the responsibility of the recipient.

5.4 International Export and Customs Fees

If the Products are exported, shipped, transported, or forwarded to another country, whether by SV Solutions, the Customer, or any third party, the Customer shall be solely responsible for any and all customs duties, import/export taxes, brokerage fees, tariffs, port fees, clearance charges, storage fees, inspections, penalties, and any other governmental, carrier, or border-related charges that may apply, whether shipping was included in the sale price or not.

The Customer shall also be solely responsible for filing, providing, and completing any and all documents, declarations, permits, registrations, certificates, or other paperwork required for export, import, customs clearance, delivery, or legal compliance in the destination country. SV Solutions shall not be responsible for preparing or completing such documentation unless expressly agreed to in writing.

SV Solutions is not responsible for any delays, holds, inspections, seizures, clearance issues, denied entry, or other interruptions caused by customs authorities, border agencies, freight carriers, or any third party involved in the international shipment process. Any such delays, costs, or issues shall be the sole responsibility of the Customer and shall not relieve the Customer of its payment obligations.

5.5 Minimum Order Policy

LED screens are sold in standard package quantities determined by the model and availability. If a customer wishes to purchase additional panels, regardless of whether they previously purchased a complete LED screen package, the minimum order quantity will be based on the packaging format in which that specific model is stocked. Availability and minimums are set at our discretion and may vary depending on the product line and batch.

5.6 Risk of Loss

Risk of loss or damage to the equipment passes to the Buyer (a) upon delivery of the equipment to the carrier at SV Solutions' facility for shipments booked by SV Solutions or arranged by the Buyer, or (b) upon release of the equipment to the Buyer or the Buyer's agent for customer pickups, whichever occurs first. The passing of risk of loss is independent of the passing of title under Section 3.6, and the Buyer's payment obligations are not affected by any loss or damage occurring after risk of loss has passed.

5.7 Unboxing Video and Inspection Requirement

The Buyer is required to record one continuous, uninterrupted video of the entire unboxing and initial inspection of every shipment. The video must begin before any box is opened and must clearly show the sealed packaging, the complete unboxing process, the condition of all components, and the inspection of each item before installation or use.

Any shipping damage, broken components, detached LEDs (pixels), missing items, or other visible defects must be reported to SV Solutions immediately and before installation, together with the required unboxing video as supporting documentation.

Failure to record the required unboxing video, failure to inspect the equipment before installation, or failure to immediately report any visible damage or defects may result in the denial of the related warranty claim. Once installation begins, the equipment shall be deemed to have been received in acceptable condition unless such issues were reported beforehand in accordance with this procedure.

6. Returns, Refunds, and Cancellations

6.1 Standard Returns

The Buyer has a 30-calendar-day window to initiate a return from the date of receiving the item. Returned items must be in the same packaging in which they were originally shipped or left SV Solutions' facility, and in the same condition. Opened products are not eligible for return. A restocking fee of 25% along with shipping costs will be deducted from the refund. The Buyer is solely responsible for covering all shipping costs to return the goods to SV Solutions' warehouse, and for ensuring that the shipment is fully insured. In the event the shipment is lost or damaged in transit during the return, the Buyer shall be solely responsible for filing the insurance claim directly with the carrier; SV Solutions shall bear no responsibility for any loss or damage occurring during return transit.

6.2 Order Cancellations

Once payment is received, the order enters our processing workflow across various departments, including handling, preparation, and warehouse coordination. If the Buyer cancels an order after payment but before shipment, a cancellation fee of 2.5% will be applied to cover handling and preparation costs. If the order has already shipped, a restocking fee and any applicable return shipping fees will apply.

6.3 Custom and Non-Stock Items

Custom orders and non-stock items are not eligible for returns, refunds, or credits of any kind. Deposits for these orders are non-refundable. (See Section 4.)

6.4 Returns Through Third-Party Financing

For purchases made through a third-party financing company, refund and return requests must be initiated directly with that third party. (See Section 3.2.)

6.5 Return Procedure and Responsibility

All return and refund requests must be initiated by the Customer directly with SV Solutions' sales department or management. SV Solutions' technicians, installers, and field personnel are not authorized to accept, approve, initiate, or process return or refund requests on-site, and any such request made to field personnel shall not be considered received until submitted to the sales department or management directly.

The Customer is solely responsible for returning equipment to SV Solutions' facility, including arranging and paying for transport, and ensuring the shipment is properly packaged and insured in accordance with Section 6.1. SV Solutions' technicians and vehicles shall not transport, carry back, or take possession of returned equipment from the installation or delivery site. Until returned equipment is physically received at SV Solutions' facility, the Customer remains solely responsible for the equipment and bears all risk of loss or damage in transit.

7. Installation — General Requirements

7.1 Scope of Installation

Installation is not included unless specified on an estimate. Installations performed by customers may require additional supplies not included with the purchase. Due to the various installation methods available for these screens, some components or mounting accessories may need to be sourced locally from a hardware store.

7.2 Customer Site-Preparation Responsibilities

If installation is included, the customer assumes responsibility for:

• Arranging for an electrician to install power outlets according to our specifications before screen installation, at their own expense.
• Providing necessary equipment such as scissor lifts, ladders, and/or scaffolds.
• Running Cat6 cables from the control room to the screens based on our specifications.
• Repairing and repainting walls where necessary if cable runs require holes or canals. While we strive to discreetly run cables through walls and ceilings, if proper installation requires a hole or canal, the client will decide whether to proceed in that manner.
• Supplying sandbags or other ballast/weights commonly recommended for ground support or truss-based installations. These are not included unless specifically listed as a line item on the estimate.

7.3 Access Equipment Requirements

For indoor installations where the top edge of the screen is 12 feet or below, the client is required to provide appropriate access equipment, including ladders or scaffolding. At minimum, this shall include one 8-foot step ladder and one 12-foot step ladder.

For installations where the top edge of the screen is above 12 feet, the client is required to provide a mechanical scissor lift or boom lift suitable for the installation area.

If scaffolding is being provided by the client, the client shall be solely responsible for providing a qualified team to assemble, disassemble, and reposition the scaffolding as needed to support our technicians during the installation. The client shall also be solely responsible for ensuring that all scaffolding is properly installed, secure, stable, and safe for use by our technicians at all times. All mechanical equipment must be available on-site for the full duration of the installation.

7.4 Installation Surface Conditions

No Pre-Framing: There must not be any pre-framing installed around the perimeter of the LED screen prior to our arrival. Any pre-existing framing must be removed to allow for the installation, and we will not be responsible for delays caused by such obstructions.

Obstruction Removal: Any obstructions around the screen's perimeter, including but not limited to fixtures, furnishings, or structural elements, must be moved out of the way prior to installation. If they are not, the customer assumes full responsibility for any delays or additional labor costs involved in removing these obstructions.

Flat Wall Installation Only: We will only install the screen on flat walls. If the wall has an inclination or is not perfectly flat, resulting in the LED screen conforming to the shape of the wall, our installers are not responsible for adjusting or correcting the wall. The responsibility for ensuring a flat, even surface lies with the customer.

Level Installation: Our installers will ensure that the LED screen is mounted in a level position. If the surrounding floor, ceiling, walls, or framing are not aligned with proper leveling, we will not install the screen at an angle to accommodate those misalignments. The screen will be installed at 90 degrees regardless of surrounding structures.

7.5 Material Preparation and Change Requests

Our technicians will prepare all necessary installation materials in advance, based on a thorough analysis of the current installation site. Should any changes arise due to customer preferences during the installation process, we will make every effort to accommodate these changes. However, the customer will be responsible for covering any additional material costs or labor that exceed the original scope of the project.

If a customer-requested change cannot be accommodated and the project must be paused, cancelled, or reassessed as a result, the customer remains liable for all costs incurred up to that point, including labor, travel, and materials. SV Solutions reserves the right to require a new project assessment, and a new quote may be issued before installation can resume.

7.6 Installation Performed by the Customer or a Third Party

When installation is performed by the Customer, the Customer's employees, or any third-party contractor, whether or not remote technical support is provided by SV Solutions, the Customer is solely responsible for ensuring that all installation instructions, wiring diagrams, and procedures provided by SV Solutions are followed. The Customer is also responsible for informing all third-party installers or contractors of these requirements before installation begins.

8. Installation Scheduling and Readiness

8.1 Scheduling

The installation will be scheduled after the equipment purchase, typically 3–4 weeks after all items have arrived at the customer's location. Our support team will contact the Buyer to arrange a date based on mutual availability. If the Buyer has a tight deadline, please inform us before purchase, as we cannot guarantee a preferred installation time otherwise. Expedited installations, when available, may incur additional charges due to last-minute bookings.

8.2 Installation Readiness and Rescheduling

If a technician arrives on-site and the customer is not ready for the installation as scheduled, any additional expenses incurred, including technician time, travel costs, or other related fees, will be the customer's responsibility. If a full rebooking is required due to the customer's unpreparedness, the customer will be liable for all associated costs, and the company reserves the right to charge the full project amount again, as the originally scheduled dates were allocated exclusively for the installation.

9. Undisclosed Infrastructure and Installation Liability

The Client is solely responsible for informing SV Solutions, in writing, prior to installation, of the exact location of any and all concealed infrastructure that may exist behind walls, ceilings, or floors. This includes, but is not limited to:

• Electrical wiring and conduits
• Water supply and drain pipes
• Gas lines
• HVAC ducts or ventilation
• Sprinkler systems
• Data, fiber optic, and communication cables
• Any other hidden utilities, structures, or obstructions

If the Client fails to disclose this information, SV Solutions and its technicians will not be held liable for any damages, service interruptions, repair costs, or consequential losses resulting from drilling, cutting, or mounting during installation.

By proceeding with the installation, the Client accepts full responsibility and liability for any issues that arise due to undisclosed obstructions. SV Solutions' responsibility is strictly limited to the proper installation of the equipment purchased, not the condition or safety of concealed infrastructure.

10. Remote Installation Support

10.1 Service Description

Remote Installation Support is a remote service designed to help customers successfully install their LED screens. The technician will provide guidance through video calls and preparation assistance to ensure a smooth installation process.

10.2 Scope of Assistance

The technician will provide a list of required tools and hardware that can be found at local hardware stores. A pre-installation video call will be scheduled to determine the best screen placement and installation method. On the day of installation, the technician may join a video call to guide the customer through the process and ensure proper installation.

10.3 Time Allocation

The total technician availability for this service is 8 hours, which includes all consultations, preparation, and installation-day support. The customer is responsible for efficiently utilizing the allocated time.

10.4 Scheduling and Availability

The installation-day video call must be scheduled in advance to ensure technician availability. Last-minute requests may not be accommodated, and scheduling is subject to technician availability.

10.5 Customer Responsibilities

The customer must acquire all necessary installation tools and hardware prior to the scheduled installation. The customer is responsible for ensuring a stable internet connection for video calls. The customer must follow the provided guidance to complete the installation safely and correctly.

10.6 Limitations and Liability

Remote Installation Support provides guidance only and does not perform physical installation. SV Solutions is not responsible for any damage, injury, or improper installation resulting from customer actions. Any modifications or deviations from the provided instructions are at the customer's own risk. The purchase of Remote Installation Support does not transfer responsibility for the physical execution of the installation to SV Solutions; the customer remains solely responsible for all on-site work.

10.7 Changes and Cancellations

Any changes to scheduled appointments must be made at least 48 hours in advance. Missed appointments or late cancellations may count toward the total allocated hours.

11. Technical Support Included with Your Purchase

SV Solutions may make technical support available to the Customer for the limited purpose of providing general troubleshooting guidance in the event the Customer experiences an issue with the equipment or requires direction regarding the handling of a suspected defective or faulty item. Technical support is limited to general issue identification, basic troubleshooting, and guidance regarding next steps, including warranty or replacement procedures where applicable.

Technical support does not include step-by-step installation guidance, live remote supervision of installation, detailed programming services, configuration of the LED screen or video processor, or ongoing project management related to setup, installation, or commissioning.

Any services involving remote step-by-step assistance, live video or phone guidance during installation, programming assistance, configuration, commissioning, or similar support shall be deemed Remote Installation Support, which is a separate billable service unless expressly included in writing by SV Solutions. Full on-site installation services performed by SV Solutions personnel or certified technicians are also separate services unless expressly included in writing.

If the Customer does not purchase Remote Installation Support or on-site installation services, SV Solutions may, at its discretion, provide access to reference videos, written guides, or other instructional materials for informational purposes only. Such materials are provided as a courtesy and shall not be construed as installation supervision, programming services, or a substitute for professional installation support.

All technical support is subject to scheduling and availability. Technical support is not guaranteed for last-minute, same-day, emergency, or unscheduled requests. Any assistance provided by SV Solutions beyond the standard scope of technical support may be billed at SV Solutions' then-current hourly or service rates, in its sole discretion.

To request technical support, please submit a support ticket at: https://svsolutionsusa.com/technical-support/.

SV Solutions shall not be responsible for installation errors, programming errors, damage, delays, additional labor costs, or other issues resulting from work performed by the Customer, the Customer's contractors, or third parties, regardless of whether Remote Installation Support was purchased. Remote Installation Support is a guidance-only service, and the customer remains solely responsible for the physical execution of the installation.

11.1 Consultation Fee

This consultation fee applies only to service, diagnostic, evaluation, troubleshooting, advisory, or repair work that falls outside the scope of the applicable warranty — including, without limitation, work performed after the warranty period has expired, work relating to issues excluded from warranty coverage under Section 13.2, or work the Customer requests that is not otherwise covered as a warranty obligation. Nothing in this section limits, reduces, or adds charges to any service SV Solutions is obligated to provide under its warranty.

Subject to the above, SV Solutions USA LLC may charge a consultation fee for any such service call, site visit, diagnostic, evaluation, troubleshooting, or advisory service requested by or provided to the Customer. The amount of the consultation fee shall be determined by SV Solutions at its sole and absolute discretion, based on the nature, scope, complexity, duration, and location of the work to be performed, and shall be quoted to the Customer prior to the commencement of such work.

At its sole and absolute discretion, SV Solutions may offer to apply all or a portion of the consultation fee as a credit toward the Customer's purchase of new equipment from SV Solutions. Any such credit offer is not automatic, is not guaranteed, and shall be valid only when expressly offered by SV Solutions in writing. No verbal offer, representation, or understanding shall create any right to a credit, and no employee, agent, or representative of SV Solutions has authority to grant such a credit except in writing.

In all cases, any consultation-fee credit offered in writing shall be subject to, and conditioned upon, the Customer completing a qualifying equipment purchase from SV Solutions within seven (7) calendar days from the date of the applicable service call. If a qualifying purchase is not completed within this seven (7) day period, the credit shall automatically expire, become null and void, and shall not be reinstated, extended, transferred, or applied to any future purchase, regardless of the reason for the delay. Consultation-fee credits have no cash value, are non-refundable, and are non-transferable.

12. Mounting Hardware

LED screen installations can vary widely, and not every mounting accessory is included. By default, screen panels ship standalone. Customers are responsible for contacting our sales department or consulting with our technicians to determine their specific needs.

Hanging or rigging bars are provided only upon request and at an additional cost. Even when ordered, installations using hanging or rigging bars may still require the customer to source shackles, clamps, or sling ropes for truss-mounted setups. Depending on the chosen installation method, the customer may also need to obtain other hardware—such as brackets, anchors, or specialized fasteners—from a local hardware store.

13. Warranty

13.1 2-Year Limited Warranty

SV Solutions affirms its warranty to the original purchaser/owner ("Buyer"), guaranteeing SV Solutions products to be devoid of manufacturing defects in material and workmanship for the defined warranty periods outlined in the terms and conditions established from the original purchase date as recorded on the Invoice or Sales Order.

This warranty is non-transferable and may or may not extend to products sold and/or forwarded outside the United States. SV Solutions will only be obligated to uphold this warranty upon the receipt of full payment for the equipment. The acquisition of an SV Solutions product signifies the Customer's acknowledgment and acceptance of all warranty terms and conditions as delineated in this limited warranty statement.

During this period, SV Solutions will, at its sole discretion, undertake the repair or replacement of the unit with a new or rebuilt one of equal model and product classification, subject to enhancements in product lifecycle. SV Solutions will cover material and off-site labor for repairs conducted by its authorized personnel, with certain exclusions applicable. This warranty explicitly excludes on-site labor charges for component removal and/or installation or on-site repair services. However, SV Solutions may, at its sole and absolute discretion, opt to offer on-site warranty service under specific conditions.

Any unit that has been repaired or replaced will be covered for the remaining duration of the original limited warranty unless a written warranty extension is provided. This warranty does not constitute a maintenance contract. All repairs must have a repair ticket.

13.2 Warranty Exclusions

The warranty specifically excludes:

• Damage or failure resulting from abuse, misuse, mishandling, neglect, accidents, improper storage, or incorrect installation.
• Damage or failure due to improper power conditions, over/under-voltages, incorrect wiring, or electrical surges.
• Damage or failure resulting from exposure to extreme environmental or atmospheric conditions, including but not limited to severe weather, natural disasters, salinity, corrosive elements, excessive pressure, or conditions exceeding the product's specified ingress protection rating.
• Products used or installed in conditions or environments that surpass the specified application type or technical specifications.
• Third-party supplied hardware, structures, or rigging.
• Normal wear and tear or natural aging of parts and components.
• Units that have been serviced or tampered with by the user or unauthorized personnel.
• Labor for the removal and/or replacement of LED modules and/or other field-replaceable component assemblies.
• Compatibility issues or incorporation with accessories, attachments, or software, including but not limited to front-end video control systems, audio systems, external video processors and players, or other devices not provided by SV Solutions.
• Pixels on modules with GOB technology (see Section 13.4).
• Security or functionality issues related to the user's network, cellular connectivity, or other integration systems.
• Variations in color and/or brightness that do not compromise the basic product functionality.
• Equipment rental or ancillary costs associated with modifications, removal of structural/decorative elements for service access, removal, or installation of the product.
• Damage caused by powering LED panel rows or columns from both ends at the same time, as this will cause irreversible damage.
• Power cables or related wiring that have been damaged due to misuse or improper handling. Excluded causes include, but are not limited to: twisting, tangling, knotting, kinking, pulling, crushing, cutting, abrasion, over-tight bending, improper coiling, exposure to extreme environmental conditions outside of the manufacturer's specifications, or any installation practices not in accordance with industry standards. Normal wear and tear, cosmetic damage, and failures resulting from improper installation or storage are also excluded. Only defects in materials or workmanship under normal, proper use are eligible for warranty service.
• Damage, defects, or missing items that were not reported in accordance with the unboxing video and inspection requirements set forth in Section 5.7.

SV Solutions' warranty obligation is strictly limited to repairing or replacing the particular product or part(s) determined by SV Solutions to have failed due to a covered cause within the warranty period. SV Solutions shall not be liable for replacing, repairing, or extending the warranty for any products or portions of a system that SV Solutions determines have not failed due to a covered cause within the warranty period, even if such other products or portions of a system are used in conjunction with products being repaired or replaced by SV Solutions under this warranty, and the repaired product exhibits differences in brightness, colors, or any other attribute post-repair.

No agent, employee, dealer, distributor, or representative of SV Solutions has the authority to bind SV Solutions to any terms or conditions beyond the scope of this limited warranty. Provisions contained in the purchaser's purchase order or any other purchase document that conflict with the terms and conditions of this limited warranty, or are not expressly set forth in this limited warranty, shall be deemed null and void.

SV Solutions shall not be liable for incidental or consequential damages arising from the use of its product or its software, including, but not limited to, damages resulting from loss of business profits, downtime costs, business interruption, loss of business information, or other pecuniary losses. SV Solutions is not responsible for any shipping delays, parts shortages, Force Majeure events, or any other events beyond its immediate control, nor shall SV Solutions have any liability whatsoever to the Purchaser for such occurrences.

All warranty claims must be reported within the applicable warranty period. Claims reported after the warranty expiration date will not be considered, regardless of the occurrence date.

13.3 Module Warranty Policy

When quoting a complete display package, we may include one or two extra LED modules at no additional cost as a courtesy to provide peace of mind and ensure all modules are in good working condition. All equipment is sealed from the factory, and it is extremely rare for a module to arrive with a defective pixel. In such unlikely cases, the included extra module is intended as a direct replacement. This courtesy module is not covered under warranty. However, the customer is required to ship all defective modules back to SV Solutions, as we conduct a post-evaluation to determine the cause of failure.

All other purchased modules and equipment remain fully covered under our standard warranty terms.

Customers may purchase additional spare modules, up to 2% of the total module count for the screen, subject to availability and at our discretion. If more spares are desired, complete panels may be required and will be offered at our discretion or based on minimum order requirements.

13.4 GOB Modules — Special Note

Due to the nature of GOB (Glue on Board) technology, individual pixels on LED modules cannot be repaired once damaged. While components like IC drivers, power supplies, receiving cards, or hub boards can still be serviced or replaced, the pixels themselves are not repairable. For this reason, we strongly recommend purchasing extra modules to ensure coverage in case of future issues.

13.5 Warranty Returns and Shipping

If a customer needs to send modules or parts back to SV Solutions for warranty service, the customer is solely responsible for arranging and paying for shipping to our service facility. The customer is also solely responsible for purchasing their own shipping insurance. If the product is lost or damaged in transit on its way to SV Solutions, SV Solutions shall not be responsible, and any recovery must be pursued through the insurance the customer arranged.

When SV Solutions ships repaired or replacement components back to the customer, shipment will be made via standard ground shipping at SV Solutions' discretion, and SV Solutions will include shipping insurance on the return shipment. The customer is responsible for any expedited shipping costs if expedited service is requested. If the product is lost during the return shipment, SV Solutions shall not be responsible, as the matter is outside of our control. We will assist the customer filing the insurance claim, and SV Solutions will be available to assist in any way reasonably possible.

SV Solutions is not liable for any additional fees, duties, product replacement, or taxes related to shipping and receiving the product.

To initiate a repair or warranty return, please visit: https://svsolutionsusa.com/repairs.

13.6 Non-Warranty Service

If it is determined that the product does not meet the terms of our warranty, the Buyer will be billed for labor, materials, as well as applicable shipping and insurance costs. If no issue is found with the product upon evaluation, a minimum bench service fee of $125 will be applied, along with appropriate shipping charges for the return of the items to the customer. Payment in full is required in advance of any repair work and/or return shipment of the product. SV Solutions will contact the Buyer to inform them of all applicable costs before any work is commenced.

13.7 Disclaimer of Implied Warranties

EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH IN THIS SECTION 13, SV SOLUTIONS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE EQUIPMENT OR SERVICES, AND SV SOLUTIONS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SV SOLUTIONS, ITS EMPLOYEES, OR ITS REPRESENTATIVES SHALL CREATE ANY WARRANTY BEYOND THE EXPRESS LIMITED WARRANTY STATED HEREIN. THE BUYER ACKNOWLEDGES THAT THIS DISCLAIMER IS CONSPICUOUS AND HAS BEEN READ AND UNDERSTOOD.

14. Dead Pixel Policy

Even with a brand-new screen, a dead pixel can sometimes appear due to the rigors of freight shipping. However, most dead pixels are caused by mishandling the panels during installation.

Buyers are required to report any dead or broken pixels upon testing the panels prior to installation and during the unboxing process. Reports must be supported by a complete unboxing video, recorded in accordance with the unboxing instructions provided in the documentation included with the screen. Dead pixels reported within the 2-year warranty period are eligible for repair or replacement. Instructions for returning affected LED modules will be provided upon reporting. Buyers are responsible for all shipping and handling costs associated with returning affected LED modules to SV Solutions. SV Solutions will cover the cost of shipping repaired or replacement modules back to the Buyer.

Factory defects related to pixel issues are typically identified when pixels remain physically attached to the panel but exhibit malfunctioning behavior, such as failing to light up, displaying incorrect colors, or becoming stuck on a single color. In contrast, pixels that are physically detached or missing from the panel are generally attributed to customer mishandling, unless such damage is reported to SV Solutions prior to installation and during the unboxing process, and supported by the required unboxing video. Proper documentation, including the unboxing video and written notification before installation, is necessary for such cases to be considered under warranty evaluation.

15. Protection Plan

The Protection Plan offered by SV Solutions has an additional cost and must be acquired separately unless expressly stated or included on the estimate as an extra item. It is a separate service from the standard 2-year manufacturer warranty already included with your purchase. For more information, please visit: https://svsolutionsusa.com/protection-plan-agreement. By signing the estimate, the Customer acknowledges they have read and agreed to the Protection Plan Terms and Conditions provided at that link.

16. Certifications and Permits

By engaging in the purchase or use of our LED panels, the Buyer acknowledges and agrees that it is the Buyer's responsibility to verify and adhere to all relevant local regulations and certifications pertaining to the installation and operation of LED panels within their business premises or any other applicable setting. We do not guarantee that our LED panels will possess all certifications required for compliance with the Buyer's specific business or city regulations. It is imperative that the Buyer conducts thorough research and consults with relevant authorities to ensure compliance before purchasing or implementing our products.

Any failure to comply with local regulations and certifications shall be the sole responsibility of the customer, and we disclaim any liability arising from such non-compliance. The customer is solely responsible for obtaining any and all permits required for the installation and operation of the equipment at their premises, including but not limited to electrical, structural, or signage permits.

17. Certificate of Insurance (COI)

SV Solutions USA LLC carries Commercial General Liability insurance with the following limits:

• $1,000,000 per occurrence
• $2,000,000 general aggregate
• $100,000 damage to rented premises per occurrence
• $5,000 medical payments per person

When requested, we will provide a Certificate of Insurance naming the buying party as the insured under this coverage only. Our insurance policy covers only the party that has purchased our installation services.

If the buying party requires us to name, insure, or provide coverage for any additional company, entity, property, building, location within the premises or surrounding area, or if they request a Primary & Non-Contributory endorsement, please note that this is not automatically covered under our policy.

In such cases:

• The other party must provide their own insurance coverage independently.
• Alternatively, the buying party must notify us in advance of the additional coverage request.
• We reserve the right to evaluate such requests and may offer to extend coverage for an additional fee, which will be quoted separately.

We explicitly do not accept responsibility or liability for any parties or properties beyond the buying party unless agreed upon and insured accordingly in writing prior to installation.

18. Photography, Video, and Media Use

SV Solutions USA LLC reserves the right to capture photographs and video recordings of the installation site, including before, during, and after installation, for documentation, quality control, marketing, portfolio, training, and promotional purposes, including but not limited to use on SV Solutions' website, social media platforms, proposals, presentations, and advertising materials. Such content will focus on the installation work and final results and will not intentionally disclose confidential business operations, sensitive information, or proprietary data.

The Client is solely responsible for notifying SV Solutions in writing, prior to installation, of any areas, equipment, information, branding, or surroundings that are confidential, restricted, proprietary, subject to non-disclosure obligations, or not intended for public release. Failure to provide written notice of such restrictions shall constitute the Client's acknowledgment and consent that the captured content may be used without limitation.

SV Solutions shall not be held responsible for the disclosure of any information, materials, or conditions that were not expressly identified in writing as confidential or restricted prior to installation. If restrictions are disclosed in advance, SV Solutions will make reasonable efforts to comply; however, such restrictions do not prohibit general documentation of the work performed or final visual results unless explicitly agreed to in writing by both parties.

19. Miscellaneous

The Buyer acknowledges and agrees to the terms outlined in this Acknowledgment and certifies that they have also read the terms and conditions published at https://svsolutionsusa.com/terms-and-conditions/, which are incorporated into and apply as part of this agreement. The general provisions set forth in Part 3 of this document apply in full to this Part 1.

1. Scope of Work

SV Solutions USA LLC ("SV Solutions") shall provide installation services solely for LED screens, processors, and related equipment supplied by the Client or by a third-party vendor designated by the Client. SV Solutions' obligations are strictly limited to physical installation and leaving the equipment operational at the time installation is completed.

SV Solutions does not manufacture, sell, certify, warrant, replace, repair, maintain, or provide long-term technical support for any equipment supplied by others. SV Solutions makes no representations or guarantees regarding the performance, quality, legality, certification status, or compliance of third-party equipment. All warranties, replacements, defective components, certifications, and ongoing technical support must be handled directly between the Client and the equipment supplier.

ALL INSTALLATION SERVICES UNDER THIS PART 2 ARE PROVIDED ON AN "AS IS" AND "AS PERFORMED" BASIS WITH RESPECT TO CLIENT-SUPPLIED OR THIRD-PARTY EQUIPMENT. EXCEPT FOR THE LIMITED 30-DAY INSTALLATION WORKMANSHIP WARRANTY IN SECTION 9 BELOW, SV SOLUTIONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ALL EQUIPMENT SUPPLIED BY THE CLIENT OR ANY THIRD PARTY, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

2. No Responsibility for Product Certifications, System Design, or Equipment Compatibility

The Client acknowledges that SV Solutions does not verify or confirm whether any supplied equipment complies with local, state, or federal electrical codes, safety standards, UL, ETL, FCC requirements, or city signage and building regulations. Any non-compliance, illegality, or inability to lawfully operate the equipment shall not relieve the Client of its payment obligations, and SV Solutions shall bear no responsibility or liability arising from such non-compliance.

Client acknowledges that SV Solutions USA LLC is not responsible for engineering, designing, validating, or guaranteeing the compatibility, capacity, or suitability of any Client-supplied or third-party LED screens, processors, sending/receiving cards, scalers, media players, computers, cameras, switchers, extenders, fiber/HDBaseT devices, cables, or related components. This includes, without limitation, ensuring that any processor or source device supports the required input resolution, output pixel load, bandwidth, refresh/frame rate, signal format (HDMI/DP/SDI, etc.), EDID/handshake, or any mapping/configuration necessary for the system to perform as intended.

SV Solutions' responsibility is limited to physical installation and confirming basic operation at completion using the equipment and files provided. Any limitations, degraded performance, inability to achieve desired resolution/layout, or non-functionality caused by insufficient or incompatible third-party equipment shall not be the responsibility of SV Solutions and does not relieve the Client of its payment obligations.

3. No Permitting or Approval Responsibility

SV Solutions does not obtain or provide electrical permits, structural permits, sign permits, engineering reviews, city approvals, or inspections of any kind. The Client is solely responsible for securing all required permits and approvals prior to installation. If installation is delayed, halted, or rescheduled due to missing permits or approvals, additional labor, travel, and rescheduling fees shall apply.

4. Client Responsibilities Prior to Installation

4.1 Site Preparation

The Client agrees to ensure that the installation site is fully prepared prior to technician arrival. All electrical work must be completed by a licensed electrician, including proper voltage, amperage, outlet quantity, and outlet placement in accordance with the equipment specifications provided.

The Client is responsible for:

• Providing all required access equipment, including lifts, ladders, scaffolding, or boom lifts as applicable.
• Running Cat6 data cables from the processor location to the screen location.
• Ensuring clear and unobstructed access to the installation area.
• Removing any wall obstructions, décor, trim, framing, or surface elements.
• Providing a flat, level wall capable of supporting the screen and mounting hardware. SV Solutions installs on flat walls only and does not modify walls, framing, or surfaces.
• Supplying sandbags or other ballast/weights commonly recommended for ground support or truss-based installations. These are not included unless specifically listed as a line item on the estimate.

4.2 Required Technical Files

The Client must also provide all required technical and configuration files necessary for proper operation, including but not limited to receiving card configuration files, processor configuration files, cabinet maps, wiring diagrams, screen layout files, and any manufacturer-required software or data. Delays or inability to complete installation due to missing or incorrect files may result in additional charges.

4.3 Access Equipment Requirements

For installations where the top edge of the screen is 12 feet or below, the Client is required to provide appropriate access equipment, including ladders or scaffolding. At minimum, this shall include one 8-foot step ladder and one 12-foot step ladder.

For installations where the top edge of the screen is above 12 feet, the Client is required to provide a mechanical scissor lift or boom lift suitable for the installation area.

If scaffolding is being provided by the Client, the Client shall be solely responsible for providing a qualified team to assemble, disassemble, and reposition the scaffolding as needed to support our technicians during the installation. The Client shall also be solely responsible for ensuring that all scaffolding is properly installed, secure, stable, and safe for use by our technicians at all times. All mechanical equipment must be available on-site for the full duration of the installation.

4.4 Outdoor Installations

For outdoor installations, the Client must provide a boom lift or mechanical lift for the entire duration of the installation. Ladders and scaffolding are not permitted for outdoor screen installations.

4.5 Installation Surface Conditions

No Pre-Framing: There must not be any pre-framing installed around the perimeter of the LED screen prior to our arrival. Any pre-existing framing must be removed by the Client to allow for the installation, and SV Solutions shall not be responsible for delays caused by such obstructions.

Obstruction Removal: Any obstructions around the screen's perimeter, including but not limited to fixtures, furnishings, or structural elements, must be moved out of the way by the Client prior to installation. If they are not, the Client assumes full responsibility for any delays or additional labor costs involved in removing these obstructions.

Flat Wall Installation Only: SV Solutions will only install the screen on flat walls. If the wall has an inclination or is not perfectly flat, resulting in the LED screen conforming to the shape of the wall, SV Solutions' installers are not responsible for adjusting or correcting the wall. The responsibility for ensuring a flat, even surface lies solely with the Client, and SV Solutions shall bear no liability for the visual or structural result of installing Client-supplied equipment on a non-conforming surface.

Level Installation: SV Solutions' installers will ensure that the LED screen is mounted in a level position. If the surrounding floor, ceiling, walls, or framing are not aligned with proper leveling, SV Solutions will not install the screen at an angle to accommodate those misalignments. The screen will be installed at 90 degrees regardless of surrounding structures, and any perceived misalignment relative to unlevel surrounding structures shall not constitute a defect in SV Solutions' work or relieve the Client of its payment obligations.

5. Scheduling, Readiness, and Rescheduling

Once an installation date is confirmed, SV Solutions reserves technicians, allocates labor, books travel arrangements, and commits resources specifically for the Client's project. Whether the installation has been scheduled and arrangements have already been made, or the technician has already arrived on-site, if the installation cannot proceed due to lack of readiness—including missing equipment, incomplete electrical work, missing data cables, blocked access, missing permits, missing technical files, or unsafe working conditions—the Client shall be responsible for all resulting costs.

Any on-site delays will be billed as additional labor and must be paid the same day before work continues. If installation must be postponed or cannot proceed, the Client shall be responsible for technician labor, travel expenses, and a full rescheduling fee, which may equal the original installation cost. Rescheduled dates shall be based on SV Solutions' next available availability.

If a full rebooking is required due to the Client's unpreparedness, the Client will be liable for all associated costs, and SV Solutions reserves the right to charge the full project amount again, as the originally scheduled dates were allocated exclusively for the installation.

6. Installation Readiness Confirmation

SV Solutions may require advance confirmation of site readiness through photos or videos of the installation wall, electrical outlets, data cable runs, access points, required lifts, and outdoor mounting structures. Failure to provide such confirmation may result in delays or rescheduling fees.

7. Material Preparation and Change Requests

SV Solutions' technicians will prepare all necessary installation materials in advance, based on a thorough analysis of the installation site and the specifications and technical files provided by the Client. Should any changes arise due to Client preferences during the installation process, SV Solutions will make every effort to accommodate these changes. However, the Client will be responsible for covering any additional material costs or labor that exceed the original scope of the project, including changes made necessary by inaccurate or incomplete information, specifications, or technical files supplied by the Client or the equipment vendor.

If a Client-requested change cannot be accommodated and the project must be paused, cancelled, or reassessed as a result, the Client remains liable for all costs incurred up to that point, including labor, travel, and materials. SV Solutions reserves the right to require a new project assessment, and a new quote may be issued before installation can resume.

8. Undisclosed Infrastructure Liability

The Client is solely responsible for informing SV Solutions, in writing, prior to installation, of the exact location of any and all concealed infrastructure that may exist behind walls, ceilings, or floors. This includes, but is not limited to:

• Electrical wiring and conduits
• Water supply and drain pipes
• Gas lines
• HVAC ducts or ventilation
• Sprinkler systems
• Data, fiber optic, and communication cables
• Structural supports
• Any other hidden utilities, structures, or obstructions

If the Client fails to disclose this information, SV Solutions and its technicians will not be held liable for any damages, service interruptions, repair costs, replacement costs, or consequential losses resulting from drilling, cutting, or mounting during installation.

By proceeding with the installation and by signing this Agreement, the Client accepts full responsibility and liability for any issues that arise due to undisclosed obstructions and assumes full responsibility for all undisclosed conditions. SV Solutions' responsibility is strictly limited to the physical installation of the Client-supplied equipment, not the condition or safety of concealed infrastructure.

9. Limited Installation Warranty

SV Solutions warrants only the physical installation work performed by its technicians for a period of thirty (30) days. This warranty does not cover equipment defects, dead pixels, defective modules, software or processor issues, third-party hardware failures, improper handling by the Client, or environmental damage, including moisture intrusion.

If defective modules or dead pixels are identified during installation and no spare parts are provided on-site by the Client or supplier, SV Solutions will complete installation using the available equipment. After completion, all replacement, repair, and installation of defective parts shall be the sole responsibility of the Client. SV Solutions is not responsible for sourcing, supplying, or installing replacement components not provided at the time of installation.

10. No Post-Installation Support

After installation completion, SV Solutions does not provide free technical support, troubleshooting, remote configuration, training, or future service calls. Any post-installation services are billable at SV Solutions' standard rates.

SV Solutions USA LLC may charge a consultation fee for any service call, site visit, diagnostic, evaluation, troubleshooting, or advisory service requested by or provided to the Client. The terms, conditions, credit provisions, and limitations governing consultation fees set forth in Part 1, Section 11.1 of this document apply in full to consultation fees charged under this Part 2 and are incorporated herein by reference.

11. Payment Terms

A fifty percent (50%) deposit is required to schedule installation. The remaining fifty percent (50%) balance is due immediately upon completion of installation on the same day, payable by Cashier's Check delivered on-site or by Zelle. Wire transfers and ACH are not accepted for the final balance, as funds may not clear in time. Any additional charges—including delay fees, rescheduling fees, added labor, or unforeseen access or structural challenges—must be paid before work continues beyond the original scope. Amounts not paid when due shall accrue interest as set forth in Part 1, Section 3.5, which applies in full to this Part 2.

12. Certificate of Insurance

SV Solutions USA LLC maintains Commercial General Liability insurance with the following limits:

• $1,000,000 per occurrence
• $2,000,000 general aggregate
• $100,000 damage to rented premises per occurrence
• $5,000 medical payments per person

Upon request, a Certificate of Insurance may be issued naming the buying party as the insured under this coverage only. Coverage applies solely to the party purchasing installation services under this Part 2 and does not extend to the equipment itself, which is supplied by the Client or a third party and remains the Client's responsibility to insure.

Requests to insure or name additional parties, companies, entities, properties, buildings, or locations within the premises or surrounding area, or to provide a Primary and Non-Contributory endorsement, are not automatically included under our policy. In such cases:

• The other party must provide their own insurance coverage independently.
• Alternatively, the buying party must notify us in advance of the additional coverage request.
• We reserve the right to evaluate such requests and may offer to extend coverage for an additional fee, which will be quoted separately.

We explicitly do not accept responsibility or liability for any parties or properties beyond the buying party unless agreed upon and insured accordingly in writing prior to installation. SV Solutions assumes no responsibility or liability for any parties, properties, or equipment not expressly insured in writing prior to installation.

13. Photography, Video, and Media Use

SV Solutions USA LLC reserves the right to capture photographs and video recordings of the installation site, including before, during, and after installation, for documentation, quality control, marketing, portfolio, training, and promotional purposes, including but not limited to use on SV Solutions' website, social media platforms, proposals, presentations, and advertising materials. Such content will focus on the installation work and final results and will not intentionally disclose confidential business operations, sensitive information, or proprietary data.

The Client is solely responsible for notifying SV Solutions in writing, prior to installation, of any areas, equipment, information, branding, or surroundings that are confidential, restricted, proprietary, subject to non-disclosure obligations, or not intended for public release. Failure to provide written notice of such restrictions shall constitute the Client's acknowledgment and consent that the captured content may be used without limitation.

SV Solutions shall not be held responsible for the disclosure of any information, materials, or conditions that were not expressly identified in writing as confidential or restricted prior to installation. If restrictions are disclosed in advance, SV Solutions will make reasonable efforts to comply; however, such restrictions do not prohibit general documentation of the work performed or final visual results unless explicitly agreed to in writing by both parties.

14. Client Representation of Ownership and Authority

The Client represents and warrants that (a) the Client owns, or has full legal authority and all necessary consents to authorize installation work on, the equipment to be installed; and (b) the Client owns, leases, or otherwise has full legal authority over the premises where the installation will be performed, including the authority to permit drilling, mounting, and modification of surfaces as required for the installation. The Client shall be solely responsible for, and shall indemnify SV Solutions against, any claim by a landlord, property owner, equipment owner, lender, or other third party arising from the Client's lack of ownership or authority.

15. Right to Suspend Work for Safety

SV Solutions and its technicians may, at their sole discretion, suspend or stop work at any time if they determine that site conditions are unsafe, including but not limited to unstable or improperly assembled scaffolding, inadequate access equipment, exposed or improperly installed electrical wiring, structural concerns, hazardous materials, or any condition presenting a risk of injury to persons or damage to property. Time lost due to a safety-related suspension shall be billable as additional labor, and SV Solutions shall bear no liability for delays, rescheduling, or additional costs resulting from a suspension of work under this Section. Work will resume only after the unsafe condition has been corrected to SV Solutions' reasonable satisfaction.

16. Lien Rights

SV Solutions expressly reserves, and does not waive, all mechanic's, contractor's, and materialman's lien rights available under Chapter 53 of the Texas Property Code, the Texas Constitution, and any other applicable law of the state where the work is performed, to secure payment for all labor, services, and materials furnished. Nothing in this Agreement shall be construed as a waiver or release of such lien rights except in a separate written instrument signed by SV Solutions after payment is received.

17. Client Acknowledgment

By signing this Agreement, the Client acknowledges that SV Solutions is not the equipment manufacturer or seller, provides installation services only, assumes no responsibility for permits, certifications, or legal compliance, and bears no liability for equipment supplied by others. The Client further acknowledges responsibility for readiness, permitting, undisclosed infrastructure, and all costs arising from delays or rescheduling. The general provisions set forth in Part 3 of this document apply in full to this Part 2.

1. Governing Law and Venue

This Agreement, and any dispute, claim, or controversy arising out of or relating to it, the equipment, or the services provided, shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles. The parties agree that exclusive venue and jurisdiction for any legal action shall lie in the state and federal courts located in Harris County, Texas, and each party irrevocably consents to the personal jurisdiction of such courts and waives any objection based on inconvenient forum. Notwithstanding the foregoing, SV Solutions may pursue collection of unpaid amounts in any small claims or justice court of competent jurisdiction.

2. Waiver of Jury Trial; Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVES ITS RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE EQUIPMENT, OR THE SERVICES PROVIDED. EACH PARTY FURTHER AGREES THAT ANY CLAIM SHALL BE BROUGHT SOLELY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

3. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SV SOLUTIONS' TOTAL CUMULATIVE LIABILITY TO THE CUSTOMER FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE EQUIPMENT, OR THE SERVICES PROVIDED, WHETHER BASED IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER TO SV SOLUTIONS FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. IN NO EVENT SHALL SV SOLUTIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF USE, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

4. Indemnification

The Customer shall defend, indemnify, and hold harmless SV Solutions, its owners, officers, employees, agents, and subcontractors from and against any and all third-party claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or relating to: (a) the Customer's breach of this Agreement; (b) site conditions, including undisclosed infrastructure, unsafe conditions, or Customer-provided scaffolding, lifts, or access equipment; (c) the Customer's failure to obtain required permits, approvals, or certifications; (d) equipment, materials, files, or specifications supplied by the Customer or any third party; (e) the Customer's lack of ownership of, or authority over, the equipment or the premises; or (f) the negligence or willful misconduct of the Customer, its employees, contractors, or agents. This obligation survives completion of the work and termination of this Agreement.

5. Time Limit for Claims

To the maximum extent permitted by law, any claim or cause of action by the Customer arising out of or relating to this Agreement, the equipment, or the services provided must be commenced within two (2) years after the cause of action accrues, or it shall be permanently barred. The parties agree that this contractual limitations period satisfies Section 16.070 of the Texas Civil Practice and Remedies Code.

6. Force Majeure

SV Solutions shall not be liable for any delay or failure to perform its obligations under this Agreement to the extent such delay or failure results from causes beyond its reasonable control, including but not limited to acts of God, severe weather, fire, flood, hurricane, epidemic or pandemic, war, terrorism, civil unrest, labor disputes or shortages, supplier or manufacturer delays or failures, factory production delays, shortages of materials or components, carrier or freight failures or delays, port congestion, customs holds or inspections, changes in tariffs, duties, or import/export regulations, governmental actions or orders, utility or telecommunications failures, or cyber incidents. In the event of a force majeure event, SV Solutions' time for performance shall be extended for the duration of the delay, and SV Solutions may adjust pricing to reflect documented cost increases in tariffs, duties, or freight imposed after the date of the estimate, with the Customer retaining the right to cancel the affected order (subject to the deposit and cancellation terms herein) if such adjustment exceeds ten percent (10%) of the order total.

7. Notice of Claims and Opportunity to Cure

Before initiating any legal action, payment chargeback, or public complaint proceeding, the Customer must first provide SV Solutions with written notice describing the alleged problem in reasonable detail and allow SV Solutions thirty (30) days from receipt of the notice to investigate and, where appropriate, cure the issue. For installations at residential properties, the parties acknowledge that the Texas Residential Construction Liability Act (Chapter 27, Texas Property Code) may apply and require additional notice-and-cure procedures before suit is filed, and the Customer agrees to comply with all such statutory prerequisites. Notices must be sent in accordance with the Notices provision below.

8. Attorney's Fees and Collection Costs

In any action or proceeding arising out of or relating to this Agreement, the prevailing party shall be entitled to recover its reasonable attorney's fees, court costs, and expenses, in addition to any other relief awarded, in accordance with Chapter 38 of the Texas Civil Practice and Remedies Code. In addition, if the Customer fails to pay any amount when due, the Customer shall be liable for all costs of collection incurred by SV Solutions, including collection agency fees, reasonable attorney's fees, and court costs, whether or not suit is filed.

9. Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, severed from this Agreement, and the remaining provisions shall continue in full force and effect.

10. Entire Agreement; Amendments

This Agreement, together with the applicable Estimate, the terms and conditions published at https://svsolutionsusa.com/terms-and-conditions/ (which are incorporated herein by reference), and any Protection Plan agreement if purchased, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous oral or written communications, proposals, and representations. In the event of a conflict between this document and the Customer's purchase order or other Customer-issued document, this document shall control. No amendment or modification of this Agreement shall be binding unless made in writing and signed by an authorized representative of SV Solutions.

11. No Waiver

No failure or delay by SV Solutions in exercising any right, power, or remedy under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise of any right preclude any further exercise of that or any other right. Any waiver must be in writing and signed by SV Solutions to be effective, and shall apply only to the specific instance for which it is given.

12. Assignment

The Customer may not assign or transfer this Agreement, or any rights or obligations under it, without the prior written consent of SV Solutions. SV Solutions may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this Section is void.

13. Notices

All notices required or permitted under this Agreement must be in writing and delivered (a) to SV Solutions at: SV Solutions USA LLC, 8723 Humble Westfield Rd, Humble, TX 77338, or by email to the address designated on SV Solutions' website for legal notices, and (b) to the Customer at the billing address or email address provided on the Estimate. Notices are deemed received upon personal delivery, upon confirmed email transmission, or three (3) business days after deposit with a nationally recognized courier or the U.S. Postal Service with tracking.

14. Electronic Signatures and Records

The parties agree that this Agreement and any related documents may be executed by electronic signature, and that electronic signatures, acceptances, and records shall have the same legal force and effect as original handwritten signatures pursuant to the Texas Uniform Electronic Transactions Act and the federal E-SIGN Act. Acceptance of an Estimate through an electronic signing platform, or written confirmation of acceptance by email, constitutes execution of this Agreement.