Shipping & Delivery - SV Solutions

Once shipped, orders typically arrive within 4–7 business days. Please be aware that these shipping times are not guaranteed. If you require a guaranteed delivery date, please inform us through email so we can provide a Time-Critical or Dedicated Truck shipping service quote for your equipment.

SV Solutions books shipments on the Buyer's behalf, provides estimated shipping costs, and ensures the goods are insured. However, once the shipment leaves our facility, full responsibility transfers to the contracted carrier. SV Solutions is not liable for any loss or damage during transit. All shipments booked by us are insured, and in the rare event of a shipping issue, and only if SV Solutions booked the shipment, we will support the Buyer by assisting with claim filing and providing documentation.

Upon delivery, the customer is solely responsible for carefully inspecting the shipment for any damage, missing parts, or missing pallets while the driver is still present, and for documenting any issues on the delivery receipt before the driver signs and departs. Documentation must include photographs and video of the damaged goods, packaging, delivery vehicle, driver's name, and license plate. The customer must retain all packaging materials and damaged items, as they are required for the claim. The customer must not sign the delivery receipt as "received in good condition" if any damage is present. Failure to properly inspect, note damage on the delivery paperwork, and document the condition at the time of receipt may result in denial of the claim by the carrier, for which SV Solutions shall bear no responsibility.

In the event an order arrives damaged and SV Solutions handled the booking of the shipment, the customer must contact SV Solutions immediately to initiate the claim process. If the shipment arrives visibly damaged or in unacceptable condition, the customer has the right to refuse delivery and reject the shipment, provided the refusal is documented on the carrier's delivery paperwork and SV Solutions is notified immediately so the claim process can begin.

SV Solutions shall have no obligation, financial or otherwise, to replace, repair, refund, reship, or compensate the customer for any product that is lost, damaged, destroyed, stolen, delayed, or otherwise affected during shipment, regardless of the cause. The customer acknowledges and agrees that the shipping insurance is the sole and exclusive remedy for any such loss or damage, and that any recovery shall be limited to the proceeds obtained through the insurance claim. SV Solutions' involvement is limited to providing reasonable assistance with documentation and claim filing where SV Solutions booked the shipment. SV Solutions shall not be liable for any direct, indirect, incidental, or consequential damages arising from delays in claim processing, partial recoveries, denied claims, or any shortfall between the insurance payout and the value of the affected goods.

In addition to the delivery-receipt inspection described under Liability & Support, the Buyer is required to record one continuous, uninterrupted video of the entire unboxing and initial inspection of every shipment. The video must begin before any box is opened and must clearly show the sealed packaging, the complete unboxing process, the condition of all components, and the inspection of each item before installation or use. The delivery-receipt inspection supports a claim against the carrier; the unboxing video supports a warranty claim with SV Solutions, and one does not replace the other.

Any shipping damage, broken components, detached LEDs (pixels), missing items, or other visible defects must be reported to SV Solutions immediately and before installation, together with the required unboxing video as supporting documentation.

Failure to record the required unboxing video, failure to inspect the equipment before installation, or failure to immediately report any visible damage or defects may result in the denial of the related warranty claim. Once installation begins, the equipment shall be deemed to have been received in acceptable condition unless such issues were reported beforehand in accordance with this procedure.

Customers may choose to arrange their own shipping, send their own driver, or use a preferred carrier and insurance provider. Some exceptions may apply depending on the type of goods, origin, or destination facility. Please consult us in advance if planning to manage your own logistics.

A customer pickup fee applies to all orders where the customer comes in person to pick up the order or arranges their own freight company for pickup. The fee structure is as follows:

• Flat fee of $150 for orders of up to 60 panels of 500x500mm or 600x337.5mm OR up to 20 panels of 960x960mm.
• Orders exceeding these quantities are subject to an increased pickup fee, quoted separately at SV Solutions' sole discretion based on order size and handling requirements.

SV Solutions reserves the right to adjust the pickup fee at any time at its sole discretion.

For customer pickups and shipments arranged through the customer's own freight company, the customer is solely responsible for bringing a vehicle suitable for the size and weight of the equipment, as well as any additional personnel needed for loading and unloading. The customer is also responsible for providing all securing materials, including straps, blankets, padding, or any other items necessary to safely secure the equipment during transport. SV Solutions does not provide securing materials or load-securement services and shall not be responsible for any damage occurring during transit once the equipment leaves our facility.

Upon advance request, SV Solutions can arrange a forklift with an operator to assist with loading the equipment onto the customer's or carrier's vehicle. Forklift assistance must be requested in advance and is subject to availability; if not arranged ahead of time, it may not be available at the time of pickup. When requested, SV Solutions' assistance is strictly limited to placing the equipment onto the vehicle and does not include securing, accommodating, tying down, or otherwise preparing the load for transport.

Once the equipment leaves SV Solutions' facility, full responsibility for the equipment, including its safe transport and arrival, transfers to the customer or the customer's chosen carrier.

Flight cases and wood crates are designed to protect LED screens during transit. Minor dents, scratches, or scuffs on the exterior are normal and do not affect the screens' functionality. SV Solutions is not responsible for replacing flight cases or wood crates due to cosmetic damage.

In the rare case that a flight case arrives visibly damaged (e.g., cracked open hole) and the LED panels inside may be compromised, SV Solutions will assess the situation and assist in filing an insurance claim only if we coordinated the shipment, and not if it was a customer pickup or a pickup arranged by the customer through a third-party company. Wood crates will not be replaced under any circumstances.

Flight cases or wood crates are included only based on order quantity. Orders that fill 80% or more of a case (e.g., 8+ panels in a 10-panel case or 6 panels in an 8-panel case) will be shipped in a case. Smaller orders may ship in protective boxes. Some accessories, such as hanging bars, may be shipped separately in protective boxes.

Exception: When a customer's order consists of a single case only, the Minimum Order Policy set forth in Section 5.5 shall apply, and the customer must purchase a full case at 100% capacity. Partial single-case orders are not permitted under any circumstances.

All shipping quotes are based on the information provided at the time of quoting and reflect the minimum requirements specified by the carrier. If any details change, such as indicating that a forklift is available for unloading when one is not, any additional charges incurred due to these discrepancies will be billed after delivery. These charges are issued directly by the carrier and are the responsibility of the recipient.

Once delivery has been scheduled, the recipient must be ready to receive the shipment and ensure the driver is not kept waiting for more than 15 minutes upon arrival. Any delay beyond this 15-minute window may result in detention or wait-time charges from the carrier, which will be billed to the customer once SV Solutions receives the final invoice from the carrier. These charges are issued directly by the carrier and are the responsibility of the recipient.

If the Products are exported, shipped, transported, or forwarded to another country, whether by SV Solutions, the Customer, or any third party, the Customer shall be solely responsible for any and all customs duties, import/export taxes, brokerage fees, tariffs, port fees, clearance charges, storage fees, inspections, penalties, and any other governmental, carrier, or border-related charges that may apply, whether shipping was included in the sale price or not.

The Customer shall also be solely responsible for filing, providing, and completing any and all documents, declarations, permits, registrations, certificates, or other paperwork required for export, import, customs clearance, delivery, or legal compliance in the destination country. SV Solutions shall not be responsible for preparing or completing such documentation unless expressly agreed to in writing.

SV Solutions is not responsible for any delays, holds, inspections, seizures, clearance issues, denied entry, or other interruptions caused by customs authorities, border agencies, freight carriers, or any third party involved in the international shipment process.

Any such delays, costs, or issues shall be the sole responsibility of the Customer and shall not relieve the Customer of its payment obligations.

LED screens are sold in standard package quantities determined by the model and availability. If a customer wishes to purchase additional panels, regardless of whether they previously purchased a complete LED screen package, the minimum order quantity will be based on the packaging format in which that specific model is stocked. Availability and minimums are set at our discretion and may vary depending on the product line and batch.

Risk of loss or damage to the equipment passes to the Buyer (a) upon delivery of the equipment to the carrier at SV Solutions' facility for shipments booked by SV Solutions or arranged by the Buyer, or (b) upon release of the equipment to the Buyer or the Buyer's agent for customer pickups, whichever occurs first. The passing of risk of loss is independent of the passing of title under Section 3.6, and the Buyer's payment obligations are not affected by any loss or damage occurring after risk of loss has passed.