Returns & Refunds - SV Solutions

The Buyer has a 30-calendar-day window to initiate a return from the date of receiving the item. Returned items must be in the same packaging in which they were originally shipped or left SV Solutions' facility, and in the same condition. Opened products are not eligible for return. A restocking fee of 25% along with shipping costs will be deducted from the refund.

The Buyer is solely responsible for covering all shipping costs to return the goods to SV Solutions' warehouse, and for ensuring that the shipment is fully insured. In the event the shipment is lost or damaged in transit during the return, the Buyer shall be solely responsible for filing the insurance claim directly with the carrier; SV Solutions shall bear no responsibility for any loss or damage occurring during return transit.

Cancellation of order before shipment

Once payment is received, the order enters our processing workflow across various departments, including handling, preparation, and warehouse coordination. If the Buyer cancels an order after payment but before shipment, a cancellation fee of 2.5% will be applied to cover handling and preparation costs.

Cancellation of order during transit

If the order has already shipped, a restocking fee and any applicable return shipping fees will apply.

Third party financing

For purchases made through a third-party financing company, refund and return requests must be initiated directly with that third party. Since they were the ones who funded the transaction, they must contact us to begin the process. We are unable to process any refunds or returns directly until we receive confirmation and instructions from them.

Customers are responsible for reviewing and understanding the refund or return policies of their financing provider. We are not responsible for the terms or conditions set by third-party financial institutions.

Custom and non-stock

Custom orders and non-stock items are not eligible for returns, refunds, or credits of any kind. Deposits for these orders are non-refundable.

Return Procedure and Responsibility

All return and refund requests must be initiated by the Customer directly with SV Solutions' sales department or management. SV Solutions' technicians, installers, and field personnel are not authorized to accept, approve, initiate, or process return or refund requests on-site, and any such request made to field personnel shall not be considered received until submitted to the sales department or management directly.

The Customer is solely responsible for returning equipment to SV Solutions' facility, including arranging and paying for transport, and ensuring the shipment is properly packaged and insured in accordance with Section 6.1. SV Solutions' technicians and vehicles shall not transport, carry back, or take possession of returned equipment from the installation or delivery site. Until returned equipment is physically received at SV Solutions' facility, the Customer remains solely responsible for the equipment and bears all risk of loss or damage in transit.