Payments & Deposits - SV Solutions

For custom orders or items not in stock, a 50% deposit is required at the time of placing the order. These items typically take approximately 90–120 days to arrive from the date the deposit is received; however, this timeframe is not guaranteed and may fluctuate due to various conditions.

The remaining 50% balance is due as follows:

• If the items are scheduled to first arrive at our facility, the remaining balance must be paid in full before the order leaves our facility for shipment or pickup.
• If the items ship directly from the factory to the customer (which generally applies to overseas shipments), the remaining balance must be paid in full before the product ships from the factory, regardless of how long the international transit may take.

Deposits for custom or non-stock orders are non-refundable. Custom orders and non-stock items are not eligible for returns, refunds, or credits of any kind.

Deposits are non-refundable. Failure to make full payment within the specified timeframe may result in forfeiture of the deposit and utilization of equipment at the Seller's discretion.

Customers who have provided a deposit cannot reduce the number of items on the committed invoice. Changes can only increase the order size, subject to the Seller's discretion and product availability.

Upon receipt of a deposit, the Seller will begin preparing the order. The equipment will be packed, assembled, and moved to our delivery/staging area, where it will remain on hold until the agreed-upon payment and shipment/pickup date. If the Buyer fails to complete full payment by the agreed-upon payment date, a storage fee of $50 per day will apply, beginning the day after the payment due date, and continuing until full payment is received and the order is released for shipment or pickup. Storage fees must be paid in full, in addition to the order balance, before the equipment is released.

Any amount not paid when due shall accrue interest at the rate of one percent (1%) per month (twelve percent (12%) per annum), or the maximum rate permitted by applicable law, whichever is less, from the due date until paid in full. This interest is in addition to, and not in lieu of, any storage fees under Section 3.4 and any collection costs recoverable under Part 3 of this Agreement. SV Solutions may apply payments received first to accrued interest, fees, and costs, and then to principal.

Title to all equipment sold by SV Solutions shall remain with SV Solutions until the full purchase price, including all applicable fees, taxes, and charges, has been received in cleared funds. Until title passes, the Buyer shall not sell, transfer, pledge, or encumber the equipment. The Buyer hereby grants SV Solutions a purchase-money security interest in all equipment sold and all proceeds thereof until payment in full is received, and authorizes SV Solutions to file any financing statements (including UCC-1 filings) or take any other action reasonably necessary to perfect and protect such security interest. Upon the Buyer's failure to pay when due, SV Solutions may exercise all rights and remedies of a secured party under the Texas Uniform Commercial Code, including repossession of the equipment, without prejudice to any other remedy available at law or in equity.

Customers may request expedited service for both shipping and pickup at additional cost:

(a) Expedited Shipping — Customers may request faster transit through services such as Time-Critical service, in which the freight carrier provides a guaranteed delivery date, or a Dedicated Truck, in which a vehicle travels directly from SV Solutions' facility to the customer without making other stops. These services are subject to carrier availability, the nature of the goods, origin and destination, and packaging requirements. Any additional costs for expedited shipping will be quoted separately and are the sole responsibility of the customer. Expedited shipping costs must be paid in full prior to dispatch. Orders requiring expedited shipping may not be paid via Cashier's Check; payment must be made exclusively by same-day wire transfer or Zelle, with cleared funds confirmed before the order is released.

(b) Expedited Pickup — Customers wishing to pick up their order faster than the standard 3–4 business day preparation window must notify SV Solutions in advance. Expedited pickup is subject to internal scheduling, warehouse availability, and operational capacity, and the standard customer pickup fee will be increased accordingly. The additional cost will be quoted on a case-by-case basis. Orders requiring expedited pickup may not be paid via Cashier's Check; payment must be made exclusively by same-day wire transfer or Zelle, with cleared funds confirmed before the order is released.

In all cases, SV Solutions is not responsible for delays in expedited shipping or pickup, as such matters are outside of our control and remain subject to the policies, services, and operational conditions of the freight carriers involved. SV Solutions shall not be financially or otherwise liable to the customer in any way if a shipment does not arrive within the timeframe promised, guaranteed, or estimated by the carrier, including but not limited to refunds of expedited shipping fees, compensation for missed deadlines, or any direct, indirect, incidental, or consequential damages resulting from such delays. SV Solutions does not guarantee that expedited shipping or pickup will be available for every order, destination, or timeframe.

Buyer has the option to choose financing as a method of payment through one of the third-party companies we collaborate with. If the customer selects financing through their own company, we will require payments to be made via wire transfer, ACH, or Cashier's Check, as detailed above. The same clearance timing applies: payments made via Cashier's Check are subject to the 7–9 business day clearance window described in Section 3.1, with potential delays based on the policies of the financial institutions involved.

For purchases made through a third-party financing company, refund and return requests must be initiated directly with that third party. Since they were the ones who funded the transaction, they must contact us to begin the process. We are unable to process any refunds or returns directly until we receive confirmation and instructions from them.

Customers are responsible for reviewing and understanding the refund or return policies of their financing provider. We are not responsible for the terms or conditions set by third-party financial institutions.

All estimates are generated by a product specialist based on the information available at the time of quoting. Final invoices are created from these estimates, but may reflect adjustments due to variables such as shipping address changes (affecting sales tax), incorrect quantities or configurations of parts, or changes in packaging requirements (e.g., flight cases or wood crates).

Customer acknowledges that such discrepancies may result in a slight difference in the final invoice total. All terms outlined in the original estimate remain valid and binding unless otherwise revised in writing. Customers will always have the opportunity to review and approve the final invoice prior to making payment.

If the shipping address provided when completing the estimate differs from the one originally used to calculate tax, the final invoice will reflect an adjusted tax amount accordingly.