Installations & Technical Support - SV Solutions

All technical support is subject to scheduling and availability. Technical support is not guaranteed for last-minute, same-day, emergency, or unscheduled requests.

Installation is not included unless specified on an estimate. Installations performed by customers may require additional supplies not included with the purchase. Due to the various installation methods available for these screens, some components or mounting accessories may need to be sourced locally from a hardware store.

When installation is performed by the Customer, the Customer's employees, or any third-party contractor, whether or not remote technical support is provided by SV Solutions, the Customer is solely responsible for ensuring that all installation instructions, wiring diagrams, and procedures provided by SV Solutions are followed. The Customer is also responsible for informing all third-party installers or contractors of these requirements before installation begins.

LED screen installations can vary widely, and not every mounting accessory is included. By default, screen panels ship standalone. Customers are responsible for contacting our sales department or consulting with our technicians to determine their specific needs.

Hanging or rigging bars are provided only upon request and at an additional cost. Even when ordered, installations using hanging or rigging bars may still require the customer to source shackles, clamps, or sling ropes for truss-mounted setups. Depending on the chosen installation method, the customer may also need to obtain other hardware—such as brackets, anchors, or specialized fasteners—from a local hardware store.

1. Arranging for an electrician to install power outlets according to our specifications before screen installation, at their own expense.
2. Providing necessary equipment such as scissor lifts, ladders, and/or scaffolds.
3. Running Cat6 cables from the control room to the screens based on our specifications.
4. Repairing and repainting walls where necessary if cable runs require holes or canals. While we strive to discreetly run cables through walls and ceilings, if proper installation requires a hole or canal, the client will decide whether to proceed in that manner.
5. Supplying sandbags or other ballast/weights commonly recommended for ground support or truss-based installations. These are not included unless specifically listed as a line item on the estimate.

Important Note:

Outdoor Fixed / Digital Signage Installations

For outdoor installations, the Client must provide a boom lift or mechanical lift for the entire duration of the installation. Ladders and scaffolding are not permitted for outdoor screen installations.

For installations where the top edge of the screen is 12 feet or below, the client is required to provide appropriate access equipment, including ladders or scaffolding. At minimum, this shall include one 8-foot step ladder and one 12-foot step ladder.

For installations where the top edge of the screen is above 12 feet, the client is required to provide a mechanical scissor lift or boom lift suitable for the installation area.

If scaffolding is being provided by the client, the client shall be solely responsible for providing a qualified team to assemble, disassemble, and reposition the scaffolding as needed to support our technicians during the installation. The client shall also be solely responsible for ensuring that all scaffolding is properly installed, secure, stable, and safe for use by our technicians at all times. All mechanical equipment must be available on-site for the full duration of the installation.

The installation will be scheduled after the equipment purchase, typically 3–4 weeks after all items have arrived at the customer's location. Our support team will contact the Buyer to arrange a date based on mutual availability. If the Buyer has a tight deadline, please inform us before purchase, as we cannot guarantee a preferred installation time otherwise. Expedited installations, when available, may incur additional charges due to last-minute bookings.

There must not be any pre-framing installed around the perimeter of the LED screen prior to our arrival. Any pre-existing framing must be removed to allow for the installation, and we will not be responsible for delays caused by such obstructions.

Any obstructions around the screen’s perimeter, including but not limited to fixtures, furnishings, or structural elements, must be moved out of the way prior to installation. If they are not, the customer assumes full responsibility for any delays or additional labor costs involved in removing these obstructions.

We will only install the screen on flat walls. If the wall has an inclination or is not perfectly flat, resulting in the LED screen conforming to the shape of the wall, our installers are not responsible for adjusting or correcting the wall. The responsibility for ensuring a flat, even surface lies with the customer.

Our installers will ensure that the LED screen is mounted in a level position. If the surrounding floor, ceiling, walls, or framing are not aligned with proper leveling, we will not install the screen at an angle to accommodate those misalignments. The screen will be installed at 90 degrees regardless of surrounding structures.

Our technicians will prepare all necessary installation materials in advance, based on a thorough analysis of the current installation site. Should any changes arise due to customer preferences during the installation process, we will make every effort to accommodate these changes. However, the customer will be responsible for covering any additional material costs or labor that exceed the original scope of the project.

If a customer-requested change cannot be accommodated and the project must be paused, cancelled, or reassessed as a result, the customer remains liable for all costs incurred up to that point, including labor, travel, and materials. SV Solutions reserves the right to require a new project assessment, and a new quote may be issued before installation can resume.

If a technician arrives on-site and the customer is not ready for the installation as scheduled, any additional expenses incurred, including technician time, travel costs, or other related fees, will be the customer's responsibility. If a full rebooking is required due to the customer's unpreparedness, the customer will be liable for all associated costs, and the company reserves the right to charge the full project amount again, as the originally scheduled dates were allocated exclusively for the installation.

Important Installation Disclaimer:

The Client is solely responsible for informing SV Solutions, in writing, prior to installation, of the exact location of any and all concealed infrastructure that may exist behind walls, ceilings, or floors. This includes, but is not limited to:

• Electrical wiring and conduits
• Water supply and drain pipes
• Gas lines
• HVAC ducts or ventilation
• Sprinkler systems
• Data, fiber optic, and communication cables
• Any other hidden utilities, structures, or obstructions

If the Client fails to disclose this information, SV Solutions and its technicians will not be held liable for any damages, service interruptions, repair costs, or consequential losses resulting from drilling, cutting, or mounting during installation. By proceeding with the installation, the Client accepts full responsibility and liability for any issues that arise due to undisclosed obstructions. SV Solutions’ responsibility is strictly limited to the proper installation of the equipment purchased, not the condition or safety of concealed infrastructure.

SV Solutions USA LLC carries Commercial General Liability insurance with the following limits:

1. $1,000,000 per occurrence
2. $2,000,000 general aggregate
3. $100,000 damage to rented premises per occurrence
4. $5,000 medical payments per person

When requested, we will provide a Certificate of Insurance naming the buying party as the insured under this coverage only. Our insurance policy covers only the party that has purchased our installation services.

If the buying party requires us to name, insure, or provide coverage for any additional company, entity, property, building, location within the premises or surrounding area, or if they request a Primary & Non-Contributory endorsement, please note that this is not automatically covered under our policy.

In such cases:

• The other party must provide their own insurance coverage independently.
• Alternatively, the buying party must notify us in advance of the additional coverage request.
• We reserve the right to evaluate such requests and may offer to extend coverage for an additional fee, which will be quoted separately.

We explicitly do not accept responsibility or liability for any parties or properties beyond the buying party unless agreed upon and insured accordingly in writing prior to installation.

• Service Description: Remote Installation Support is a remote service designed to help customers successfully install their LED screens. The technician will provide guidance through video calls and preparation assistance to ensure a smooth installation process.
• Scope of Assistance: The technician will provide a list of required tools and hardware that can be found at local hardware stores. A pre-installation video call will be scheduled to determine the best screen placement and installation method. On the day of installation, the technician may join a video call to guide the customer through the process and ensure proper installation.
• Time Allocation: The total technician availability for this service is 8 hours, which includes all consultations, preparation, and installation-day support. The customer is responsible for efficiently utilizing the allocated time.
• Scheduling & Availability: The installation day video call must be scheduled in advance to ensure technician availability. Last-minute requests may not be accommodated, and scheduling is subject to technician availability.
• Customer Responsibilities: The customer must acquire all necessary installation tools and hardware prior to the scheduled installation. The customer is responsible for ensuring a stable internet connection for video calls. The customer must follow the provided guidance to complete the installation safely and correctly.
• Limitations & Liability: Remote Installation Support provides guidance only and does not perform physical installation. SV Solutions is not responsible for any damage, injury, or improper installation resulting from customer actions. Any modifications or deviations from the provided instructions are at the customer's own risk. The purchase of Remote Installation Support does not transfer responsibility for the physical execution of the installation to SV Solutions; the customer remains solely responsible for all on-site work.
• Changes & Cancellations: Any changes to scheduled appointments must be made at least 48 hours in advance. Missed appointments or late cancellations may count toward the total allocated hours.

This consultation fee applies only to service, diagnostic, evaluation, troubleshooting, advisory, or repair work that falls outside the scope of the applicable warranty — including, without limitation, work performed after the warranty period has expired, work relating to issues excluded from warranty coverage under Section 13.2, or work the Customer requests that is not otherwise covered as a warranty obligation. Nothing in this section limits, reduces, or adds charges to any service SV Solutions is obligated to provide under its warranty.

Subject to the above, SV Solutions USA LLC may charge a consultation fee for any such service call, site visit, diagnostic, evaluation, troubleshooting, or advisory service requested by or provided to the Customer. The amount of the consultation fee shall be determined by SV Solutions at its sole and absolute discretion, based on the nature, scope, complexity, duration, and location of the work to be performed, and shall be quoted to the Customer prior to the commencement of such work.

At its sole and absolute discretion, SV Solutions may offer to apply all or a portion of the consultation fee as a credit toward the Customer's purchase of new equipment from SV Solutions. Any such credit offer is not automatic, is not guaranteed, and shall be valid only when expressly offered by SV Solutions in writing. No verbal offer, representation, or understanding shall create any right to a credit, and no employee, agent, or representative of SV Solutions has authority to grant such a credit except in writing.

In all cases, any consultation-fee credit offered in writing shall be subject to, and conditioned upon, the Customer completing a qualifying equipment purchase from SV Solutions within seven (7) calendar days from the date of the applicable service call. If a qualifying purchase is not completed within this seven (7) day period, the credit shall automatically expire, become null and void, and shall not be reinstated, extended, transferred, or applied to any future purchase, regardless of the reason for the delay. Consultation-fee credits have no cash value, are non-refundable, and are non-transferable.

SV Solutions USA LLC reserves the right to capture photographs and video recordings of the installation site, including before, during, and after installation, for documentation, quality control, marketing, portfolio, training, and promotional purposes, including but not limited to use on SV Solutions' website, social media platforms, proposals, presentations, and advertising materials. Such content will focus on the installation work and final results and will not intentionally disclose confidential business operations, sensitive information, or proprietary data.

The Client is solely responsible for notifying SV Solutions in writing, prior to installation, of any areas, equipment, information, branding, or surroundings that are confidential, restricted, proprietary, subject to non-disclosure obligations, or not intended for public release. Failure to provide written notice of such restrictions shall constitute the Client's acknowledgment and consent that the captured content may be used without limitation.

SV Solutions shall not be held responsible for the disclosure of any information, materials, or conditions that were not expressly identified in writing as confidential or restricted prior to installation. If restrictions are disclosed in advance, SV Solutions will make reasonable efforts to comply; however, such restrictions do not prohibit general documentation of the work performed or final visual results unless explicitly agreed to in writing by both parties.