2 Years Warranty - SV Solutions

SV Solutions affirms its warranty to the original purchaser/owner (“Buyer”), guaranteeing SV Solutions products to be devoid of manufacturing defects in material and workmanship for the defined warranty periods outlined in the terms and conditions established from the original purchase date as recorded on the Invoice or Sales Order.

This warranty is non-transferable and may or may not extend to products sold and/or forwarded outside the United States. SV Solutions will only be obligated to uphold this warranty upon the receipt of full payment for the equipment. The acquisition of an SV Solutions product signifies the Customer’s acknowledgment and acceptance of all warranty terms and conditions as delineated in this limited warranty statement.

During this period, SV Solutions will, at its sole discretion, undertake the repair or replacement of the unit with a new or rebuilt one of equal model and product classification, subject to enhancements in product lifecycle. SV Solutions will cover material and off-site labor for repairs conducted by its authorized personnel, with certain exclusions applicable.

This Warranty explicitly excludes on-site labor charges for component removal and/or installation or on-site repair services. However, SV Solutions may, at its sole and absolute discretion, opt to offer on-site warranty service under specific conditions. Any unit that has been repaired or replaced will be covered for the remaining duration of the original limited warranty unless a written warranty extension is provided. This warranty does not constitute a maintenance contract. All repairs must have a repair ticket.

The warranty specifically excludes:

1. Damage or failure resulting from abuse, misuse, mishandling, neglect, accidents, improper storage, or incorrect installation.
2. Damage or failure due to improper power conditions, over/under-voltages, incorrect wiring, or electrical surges.
3. Damage or failure resulting from exposure to extreme environmental or atmospheric conditions, including but not limited to severe weather, natural disasters, salinity, corrosive elements, excessive pressure, or conditions exceeding the product’s specified ingress protection rating.
4. Products used or installed in conditions or environments that surpass the specified application type or technical specifications.
5. Third-party supplied hardware, structures, or rigging.
6. Normal wear and tear or natural aging of parts and components.
7. Units that have been serviced or tampered with by the user or unauthorized personnel.
8. Labor for the removal and/or replacement of LED modules and/or other field-replaceable component assemblies.
9. Compatibility issues or incorporation with accessories, attachments, or software, including but not limited to front-end video control systems, audio systems, external video processors and players, or other devices not provided by SV Solutions.
10. Pixels on modules with GOB technology. (see description below).
11. Security or functionality issues related to the user's network, cellular connectivity, or other integration systems.
12. Variations in color and/or brightness that do not compromise the basic product functionality.
13. Equipment rental or ancillary costs associated with modifications, removal of structural/decorative elements for service access, removal, or installation of the product.
14. Damage caused by powering LED panel rows or columns from both ends at the same time, as this will cause irreversible damage.
15. Power cables or related wiring that have been damaged due to misuse or improper handling. Excluded causes include, but are not limited to: twisting, tangling, knotting, kinking, pulling, crushing, cutting, abrasion, over-tight bending, improper coiling, exposure to extreme environmental conditions outside of the manufacturer’s specifications, or any installation practices not in accordance with industry standards. Normal wear and tear, cosmetic damage, and failures resulting from improper installation or storage are also excluded. Only defects in materials or workmanship under normal, proper use are eligible for warranty service.
16. Damage, defects, or missing items that were not reported in accordance with the unboxing video and inspection requirements set forth in our Shipping & Delivery terms.

SV Solutions’ warranty obligation is strictly limited to repairing or replacing the particular product or part(s) determined by SV Solutions to have failed due to a covered cause within the warranty period. SV Solutions shall not be liable for replacing, repairing, or extending the warranty for any products or portions of a system that SV Solutions determines have not failed due to a covered cause within the warranty period, even if such other products or portions of a system are used in conjunction with products being repaired or replaced by SV Solutions under this warranty, and the repaired product exhibits differences in brightness, colors, or any other attribute post-repair.

No agent, employee, dealer, distributor, or representative of SV Solutions has the authority to bind SV Solutions to any terms or conditions beyond the scope of this limited warranty. Provisions contained in the purchaser’s purchase order or any other purchase document that conflict with the terms and conditions of this limited warranty or are not expressly set forth in this limited warranty, shall be deemed null and void.

SV Solutions shall not be liable for incidental or consequential damages arising from the use of its product or its software, including, but not limited to, damages resulting from loss of business profits, downtime costs, business interruption, loss of business information, or other pecuniary losses. SV Solutions is not responsible for any shipping delays, parts shortages, Force Majeure events, or any other events beyond its immediate control, nor shall SV Solutions have any liability whatsoever to the Purchaser for such occurrences.

Due to the nature of GOB (Glue on Board) technology, individual pixels on LED modules cannot be repaired once damaged. While components like IC drivers, power supplies, receiving cards, or hub boards can still be serviced or replaced, the pixels themselves are not repairable. For this reason, we strongly recommend purchasing extra modules to ensure coverage in case of future issues.

All warranty claims must be reported within the applicable warranty period. Claims reported after the warranty expiration date will not be considered, regardless of the occurrence date.

When quoting a complete display package, we may include one or two extra LED modules at no additional cost as a courtesy to provide peace of mind and ensure all modules are in good working condition. All equipment is sealed from the factory, and it is extremely rare for a module to arrive with a defective pixel. In such unlikely cases, the included extra module is intended as a direct replacement. This courtesy module is not covered under warranty. However, the customer is required to ship all defective modules back to SV Solutions, as we conduct a post-evaluation to determine the cause of failure. All other purchased modules and equipment remain fully covered under our standard warranty terms.

Customers may purchase additional spare modules, up to 2% of the total module count for the screen, subject to availability and at our discretion. If more spares are desired, complete panels may be required and will be offered at our discretion or based on minimum order requirements.

If a customer needs to send modules or parts back to SV Solutions for warranty service, the customer is solely responsible for arranging and paying for shipping to our service facility. The customer is also solely responsible for purchasing their own shipping insurance. If the product is lost or damaged in transit on its way to SV Solutions, SV Solutions shall not be responsible, and any recovery must be pursued through the insurance the customer arranged.

When SV Solutions ships repaired or replacement components back to the customer, shipment will be made via standard ground shipping at SV Solutions' discretion, and SV Solutions will include shipping insurance on the return shipment. The customer is responsible for any expedited shipping costs if expedited service is requested. If the product is lost during the return shipment, SV Solutions shall not be responsible, as the matter is outside of our control. We will assist the customer filing the insurance claim, and SV Solutions will be available to assist in any way reasonably possible.

SV Solutions is not liable for any additional fees, duties, product replacement, or taxes related to shipping and receiving the product.

To initiate a repair or warranty return, please visit: https://svsolutionsusa.com/repairs.

If it is determined that the product does not meet the terms of our warranty, the Buyer will be billed for labor, materials, as well as applicable shipping and insurance costs. If no issue is found with the product upon evaluation, a minimum bench service fee of $125 will be applied, along with appropriate shipping charges for the return of the items to the customer. Payment in full is required in advance of any repair work and/or return shipment of the product. SV Solutions will contact the Buyer to inform them of all applicable costs before any work is commenced.

LED screens are sold in standard packages with minimum quantities determined by the model and availability. If a customer wishes to purchase additional panels to an order—regardless of whether they previously purchased a complete LED screen package—the minimum order quantity will be based on the packaging format in which that specific model is stocked.

Availability and minimums are set at our discretion and may vary depending on the product line and batch. Contact our sales department for more information.

By engaging in the purchase or use of our LED panels, the Buyer acknowledges and agrees that it is the Buyer’s responsibility to verify and adhere to all relevant local regulations and certifications pertaining to the installation and operation of LED panels within their business premises or any other applicable setting. We do not guarantee that our LED panels will possess all certifications required for compliance with the Buyer’s specific business or city regulations.

It is imperative that the Buyer conducts thorough research and consults with relevant authorities to ensure compliance before purchasing or implementing our products. Any failure to comply with local regulations and certifications shall be the sole responsibility of the customer, and we disclaim any liability arising from such non-compliance. The customer is solely responsible for obtaining any and all permits required for the installation and operation of the equipment at their premises, including but not limited to electrical, structural, or signage permits.

EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH IN THIS SECTION 13, SV SOLUTIONS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE EQUIPMENT OR SERVICES, AND SV SOLUTIONS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SV SOLUTIONS, ITS EMPLOYEES, OR ITS REPRESENTATIVES SHALL CREATE ANY WARRANTY BEYOND THE EXPRESS LIMITED WARRANTY STATED HEREIN. THE BUYER ACKNOWLEDGES THAT THIS DISCLAIMER IS CONSPICUOUS AND HAS BEEN READ AND UNDERSTOOD.

Even with a brand-new screen, a dead pixel can sometimes appear due to the rigors of freight shipping. However, most dead pixels are caused by mishandling the panels during installation.

Buyers are required to report any dead or broken pixels upon testing the panels prior to installation and during the unboxing process. Reports must be supported by a complete unboxing video, recorded in accordance with the unboxing instructions provided in the documentation included with the screen. Dead pixels reported within the 2-year warranty period are eligible for repair or replacement. Instructions for returning affected LED modules will be provided upon reporting. Buyers are responsible for all shipping and handling costs associated with returning affected LED modules to SV Solutions. SV Solutions will cover the cost of shipping repaired or replacement modules back to the Buyer.

Factory defects related to pixel issues are typically identified when pixels remain physically attached to the panel but exhibit malfunctioning behavior, such as failing to light up, displaying incorrect colors, or becoming stuck on a single color. In contrast, pixels that are physically detached or missing from the panel are generally attributed to customer mishandling, unless such damage is reported to SV Solutions prior to installation and during the unboxing process, and supported by the required unboxing video. Proper documentation, including the unboxing video and written notification before installation, is necessary for such cases to be considered under warranty evaluation.

The Protection Plan offered by SV Solutions has an additional cost and must be acquired separately unless expressly stated or included on the estimate as an extra item. It is a separate service from the standard 2-year manufacturer warranty already included with your purchase. For more information, please visit: https://svsolutionsusa.com/protection-plan-agreement. By signing the estimate, the Customer acknowledges they have read and agreed to the Protection Plan Terms and Conditions provided at that link.