a) Returns:
Return Period:
You have a 30-calendar-day window to initiate a return from the date of receiving your item.
Return Criteria:
To be eligible for a return, your item must remain in its original packaging. It’s important to note that once the product packaging has been opened, returns will not be accepted.
Restocking Fee and Shipping Costs:
In the event of a return, a restocking fee of 25% along with shipping costs will be deducted from the refund. Customer is responsible for covering the costs of shipping goods back to our warehouse.
b) Order Processing and Shipping:
Payment Confirmation:
Upon receiving your payment, we will begin processing your order.
Order Fulfillment Time:
Please allow approximately up to 4 business days for us to prepare your order for shipment.
Freight Scheduling:
Once your order is ready, we will schedule freight pick-up. We use LTL freight services. While we aim for same-day pick-up, please understand that occasionally, due to their workload, it may take an extra day or two for the freight carrier to collect your shipment.
Estimated Shipping Time:
Following the shipment, your screen is expected to arrive within an estimated 4-7 business days. It’s important to keep in mind that freight times are not guaranteed and may slightly vary. If you required a guaranteed delivery date, please inform us through email so we can provided a tailored shipping service quote.
Please note that Sound & Video Solutions LLC cannot be held responsible for any customs or taxes applied to your order. All fees incurred during or after shipping, including tariffs and taxes, are the responsibility of the customer.
Damaged Items:
Sound & Video Solutions LLC does not assume liability for products that sustain damage or become lost during shipping. If your order arrives damaged, please contact the shipping carrier to initiate a claim. It is essential to retain all packaging materials and damaged items for the claims process.
Deposit and Payment: When a customer provides a deposit, it is non-refundable. If a customer commits to the full payment of an invoice or estimate, they have a period (agreed upon in writing days) to complete the invoice or estimate they committed to.
Equipment Reservation and Usage: We reserve the equipment for the customer during the agreed upon period. If the customer fails to make the full payment within the specified timeframe, we reserve the right to utilize the equipment at our discretion and sell it to another party. In such cases, the customer will forfeit the deposit and relinquish any rights to claim reimbursement.
Order Modification: A customer who has provided a deposit cannot reduce the number of items on the committed invoice for a smaller order. Any changes to the order can only increase its size, subject to our sole discretion and product availability.
Return Policy and Restocking Fee:
Dead Pixel Policy for LED Screens by Sound & Video Solutions
At Sound & Video Solutions, we prioritize secure packaging to prevent damage during the shipping of LED screens. However, due to the nature of freight transportation, instances of damaged pixels may occur. This policy outlines the process for addressing dead pixels and ensuring customer satisfaction.
1. Dead Pixel Reporting
a. Customers are requested to report dead pixels upon receiving the LED screen.
2. Eligibility and Options
a. Dead pixels reported within the 2-year warranty period are eligible for repair.
b. Customers with an “extended warranty package” may use the replacement modules, if available, to replace the affected ones.
3. Repair and Replacement Process
a. Upon receiving the report, Sound & Video Solutions will provide instructions for returning the affected LED modules for repair.
4. Shipping and Handling Costs
a. Customers are responsible for the shipping and handling costs associated with returning the affected LED modules for repair.
b. Sound & Video Solutions will cover the shipping and handling costs for sending the repaired or replacement modules back to the customer.
5. Customer Responsibilities
a. Customers must ensure the affected modules are securely packed for transit.
b. Customers should provide accurate and complete information regarding the dead pixel issue.
6. Conclusion
Sound & Video Solutions is dedicated to delivering high-quality products and exceptional service. This policy aims to address dead pixel issues efficiently, ensuring customer satisfaction and adherence to warranty terms.
Adherence to this policy allows us to uphold transparency and resolve dead pixel concerns in a prompt and effective manner.
Certifications:
By engaging in the purchase or use of our LED panels, you acknowledge and agree that it is your responsibility to verify and adhere to all relevant local regulations and certifications pertaining to the installation and operation of LED panels within your business premises or any other applicable setting. We do not guarantee that our LED panels will possess all certifications required for compliance with your specific business or city regulations. It is imperative that you conduct thorough research and consult with relevant authorities to ensure compliance before purchasing or implementing our products. Any failure to comply with local regulations and certifications shall be the sole responsibility of the customer, and we disclaim any liability arising from such non-compliance.
2YR WARRANTY AGREEMENT
SV Solutions affirms its warranty to the original purchaser/owner (“Customer”), guaranteeing SV Solutions products to be devoid of manufacturing defects in material and workmanship for the defined warranty periods outlined in the terms and conditions established from the original purchase date as recorded on the Invoice or Sales Order.
It is important to note that this warranty is non-transferable and may or may not extend to products sold and/or forwarded outside the United States. SV Solutions will only be obligated to uphold this warranty upon the receipt of full payment for the equipment. The acquisition of SV Solutions product signifies the Customer’s acknowledgment and acceptance of all warranty terms and conditions as delineated in this limited warranty statement.
During this period, SV Solutions will, at its sole discretion, undertake the repair or replacement of the unit with a new or rebuilt one of equal model and product classification, subject to enhancements in product lifecycle. SV Solutions will cover material and off-site labor for repairs conducted by its authorized personnel, with certain exclusions applicable. This Warranty explicitly excludes on-site labor charges for component removal and/or installation or on-site repair services. However, SV Solutions may, at its sole and absolute discretion, opt to offer on-site warranty service under specific conditions. Any unit that has been repaired or replaced will be covered for the remaining duration of the original limited warranty unless a written warranty extension is provided. It’s crucial to note that this warranty does not constitute a maintenance contract.
The warranty specifically excludes:
Damage or failure resulting from abuse, misuse, mishandling, neglect, accidents, improper storage, or incorrect installation.
Damage or failure due to improper power conditions, over/under-voltages, incorrect wiring, or electrical surges.
Damage or failure resulting from exposure to extreme environmental or atmospheric conditions, including but not limited to severe weather, natural disasters, salinity, corrosive elements, excessive pressure, or conditions exceeding the product’s specified ingress protection rating.
Products used or installed in conditions or environments that surpass the specified application type or technical specifications.
Third-party supplied hardware, structures, or rigging.
Normal wear and tear or natural aging of parts and components.
Units that have been serviced or tampered with by the user or unauthorized personnel.
Labor for the removal and/or replacement of LED modules and/or other field-replaceable component assemblies.
Compatibility issues or incorporation with accessories, attachments, software, including but not limited to front-end video control systems, audio systems, external video processors and players, or other devices not provided by SV Solutions.
Security or functionality issues related to the user’s network, cellular connectivity, or other integration systems.
Variations in color and/or brightness that do not compromise the basic product functionality.
Equipment rental or ancillary costs associated with modifications, removal of structural/decorative elements for service access, removal, or installation of the product.
SV Solutions’ warranty obligation is strictly limited to repairing or replacing the particular product or part(s) determined by SV Solutions to have failed due to a covered cause within the warranty period. SV Solutions shall not be liable for replacing, repairing, or extending the warranty for any products or portions of a system that SV Solutions determines have not failed due to a covered cause within the warranty period, even if such other products or portions of a system are used in conjunction with products being repaired or replaced by SV Solutions under this warranty, and the repaired product exhibits differences in brightness, colors, or any other attribute post-repair. No agent, employee, dealer, distributor, or representative of SV Solutions has the authority to bind SV Solutions to any terms or conditions beyond the scope of this limited warranty. Provisions contained in the purchaser’s purchase order or any other purchase document that conflict with the terms and conditions of this limited warranty or are not expressly set forth in this limited warranty shall be deemed null and void.
SV Solutions shall not be liable for incidental or consequential damages arising from the use of their product or its software, including, but not limited to, damages resulting from loss of business profits, downtime costs, business interruption, loss of business information, or other pecuniary losses. SV Solutions is not responsible for any shipping delays, parts shortages, Force Majeure events, or any other events beyond its immediate control, nor shall SV Solutions have any liability whatsoever to the Purchaser for such occurrences.
All warranty claims must be reported within the applicable warranty period. Claims reported after the warranty expiration date will not be considered, regardless of the occurrence date.
The purchaser is responsible for all shipping costs and applicable insurance to SV Solutions’ service facility. SV Solutions shall not be obliged to replace any products or components under this warranty in the event of loss and/or damage by the shipping carrier. SV Solutions will cover the return shipping costs for repaired and/or replacement components by the best available method at its discretion, while the purchaser is responsible for any expedited shipping costs. SV Solutions is not liable for any additional fees, duties, or taxes related to shipping and receiving the product.
Non-Warranty Service:
If it is determined that the product does not meet the terms of our warranty, you will be billed for labor, materials, as well as applicable shipping and insurance costs. If no issue is found with the product, a minimum bench service fee of $125 and appropriate shipping charges will be applied. Payment in advance of repair and/or return of the product is required via credit card. SV Solutions will contact you to inform you of the repair cost before any work is commenced.
We reserve the right to update, modify, or change these terms and conditions at our sole discretion. It is the responsibility of the customer to review this page regularly for any updates. Changes may be made without prior notice, and continued use of our services after modifications constitutes acceptance of the updated terms. We encourage you to stay informed about our policies to ensure a clear understanding of your rights and responsibilities.
